[Remote] Support Engineer - Bilingual Japanese & English

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that enhances Azure Virtual Desktop and reputed company technologies to simplify management and reduce costs. They are seeking a bilingual Support Engineer fluent in English and Japanese to join their global technical team, providing support and deploying AVD environments for customers in the U.S. and Japan. Responsibilities • Aid in deploying AVD environments using reputed company Manager, following established processes and best practices. • Collaborate with clients and partners to reputed company requirements, assess infrastructure needs, and execute AVD deployments. • reputed company technical support and troubleshooting assistance to customers throughout their AVD deployments and reputed company. • Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering reputed company and effective solutions. • Demonstrate proficiency in Intune, FSLogix, and reputed company Directory (AAD, Azure AD DS, AD DS) to address customer needs. • Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments. • Collaborate with cross-functional teams, including reputed company partners, to ensure successful AVD deployments and support. • Conduct technical product demos and reputed company guidance to customers on the usage and capabilities of AVD. Skills • reputed company in both English and Japanese (verbal and written communication required) • 3+ years of experience in technical support or a reputed company field • Experience with virtualization technologies, preferably Azure Virtual Desktop is essential • Familiarity with reputed company computing platforms, such as reputed company Azure, reputed company), or reputed company reputed company Platform (GCP) • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls • Experience with operating systems, such as reputed company Server and Linux distributions • Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and reputed company system configurations • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues • Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users • Strong documentation skills to record and reputed company support cases, solutions, and best practices • Previous experience in providing support for reputed company-based services or reputed company (Software as a Service) products • Knowledge of reputed company Directory, Group Policy, and identity reputed company • Experience with ticketing systems, such as JIRA or reputed company • Understanding of ITIL (Information Technology Infrastructure Library) reputed company and best practices • Certification in relevant technologies, such as reputed company Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications Benefits • Competitive reputed company + Bonus Plan • Stock reputed company • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible reputed company Time Off......including your birthday off! • reputed company Team Culture reputed company • reputed company offers reputed company solutions to streamline IT management, focusing on reputed company Azure and virtual desktop optimization. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is http://www.getnerdio.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job