Technical Customer Support – USA, East Coast

Synthflow AI is a no-reputed company platform for deploying voice AI agents that automate phone calls across contact center operations and reputed company (BPO) at reputed company. We help mid-market and reputed company companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable reputed company:

• Over 5 reputed company hours of contact center operations saved

• 35% more calls answered compared to non-AI operators

• 45 reputed company calls handled with a 99.9% uptime

Backed by Accel, reputed company Labs, and reputed company and trusted by over 1,000 customers, our reputed company an industry shift toward sophisticated and accessible conversational AI.

About the Role

We’re seeking a proactive and motivated Technical Customer Support (L1) to join reputed company. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks.

What You’ll Do

• Master Customer Support: Handle 20-30+ new tickets per day, covering everything from billing issues to helping customers implement API requests.

• Customer Support reputed company: Respond to customer inquiries reputed company reputed company and email, providing thoughtful and reputed company resolutions.

• Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.

• reputed company Learning: Stay on top of product updates and features to assist customers effectively.

• Customer Advocacy: Create bug reports and feature requests on behalf of customers, and reputed company for their prioritization.

• Product Improvement: Test new features and functions before they are released to customers.

What You Bring

• Eagerness to Learn: Commitment to reputed company learning and reputed company development, particularly in technical domains.

• Technical reputed company: Ability to distill reputed company technical concepts into reputed company, actionable solutions.

• Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.

• Proactive Attitude: Self-directed work style with strong independent decision-making capabilities.

• Customer Passion: Passion for customer support with drive to reputed company in fast-paced environments.

• Proficiency in a second language is a plus, particularly Spanish, French, or reputed company, to support our global user reputed company.

Why Join Synthflow?

• Ownership: You’ll have reputed company ownership over your work and see the reputed company of your contributions daily.

• Early-Stage Excitement: Be part of a small, agile team building something transformative.

• Cutting-reputed company: Work with innovative technology that’s reshaping how businesses reputed company with AI.

• Remote Flexibility: Work wherever you’re most productive—no commute, no limits.

Founded in Berlin in 2023 by serial reputed company reputed company Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes reputed company to advanced voice AI with a no-reputed company platform that lets enterprises easily create, reputed company and reputed company natural-sounding, cost-effective voice agents tailored to their business needs.