Experienced Customer Service Agent – Full Time Work from Home Opportunity with blithequark

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and poise, mastering new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump ahead! The aviation industry is a dynamic and exciting field, with blithequark being a leading player in providing exceptional customer experiences. As a customer service agent, you will be at the forefront of delivering top-notch service to our clients, ensuring their needs are met, and their expectations are exceeded.

Why You'll Love This Job

The Customer Service Agent collaborates with customers in a polite, professional, friendly, and efficient manner. At blithequark, we prioritize providing an exceptional customer experience, and as a customer service agent, you will play a vital role in achieving this goal. You will have the opportunity to work from home, enjoying the flexibility and comfort that comes with it, while still being part of a dynamic and supportive team.

Key Responsibilities

• Issue, reissue, and refund passenger tickets
• Book, ticket, and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift or ticket lift/confirmation
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
• Work jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and flight gate announcements
• Convey domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer service hands-on training
• Process and complete Visa baggage transactions at counters in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Line lines at ticket counter counters and ticket counters
• Clear/confirm international documents at counter in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
• Answer and assist during security and/or emergency situations
• Furnish connecting passengers with gate information
• Provide quality customer service in a professional manner and in accordance with blithequark's guidelines
• Comply with company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Use various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy
• Reasonable accommodations may be made for qualifying individuals with disabilities

Essential Qualifications

• Bachelor's Degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
• Must be able to obtain proper airport authority or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

What You'll Get

Feel free to take advantage of all that blithequark has to offer:

• Health benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning; we also offer virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: We want you to be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need
• 401(k) Program: Available upon enrollment and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a customer service agent, you will have access to comprehensive training programs, designed to help you develop the skills and knowledge needed to succeed in your role. You will also have opportunities to advance your career, taking on new challenges and responsibilities as you grow with the company. Our goal is to provide a supportive and inclusive environment, where you can thrive and reach your full potential.

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we strive to create an environment that is welcoming, supportive, and empowering. As a customer service agent, you will be part of a dynamic and dedicated team, working together to deliver exceptional customer experiences. We offer a range of employee resource groups, designed to promote diversity, equity, and inclusion, and to provide a sense of community and belonging for all employees.

Compensation, Perks, and Benefits

We offer a competitive salary of $35 per hour, as well as a range of benefits and perks, designed to support your well-being and quality of life. From health and wellness programs to employee discounts and recognition programs, we are committed to providing a comprehensive and supportive benefits package. We also offer opportunities for career advancement and professional growth, as well as a range of training and development programs, designed to help you succeed in your role.

Conclusion

Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly as we care for people on life's journey? Feel free to be yourself at blithequark. We are committed to creating a workplace culture that is inclusive, supportive, and empowering, where all employees can thrive and reach their full potential. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a customer service agent.

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