Experienced Call Center Representative for Data Entry and Customer Service – Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare and retail company, we strive to provide exceptional service and support to our communities. Our mission is to create more happy lives through better health, and we are dedicated to achieving this goal through our integrated healthcare, pharmacy, and retail services.

Job Overview

We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for providing excellent customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. This is a remote opportunity, and you will have the flexibility to work from the comfort of your own home.

Key Responsibilities

• Utilize blithequark's prescription information entry methodology and rules to process new patient enrollments and enter data into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry-related exceptions and communicate with patients, prescribers, and other stakeholders as needed.
• Provide support to pharmacists, both in the office and in other locations, and escalate issues to senior-level staff as appropriate.
• Handle Third-Party Rejections by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to providers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., starting and shutting down a computer, using a mouse to point and click, starting and closing programs, switching between applications, saving files, printing documents, and accessing information online).
• Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board of Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will also have access to training and development programs, including certification and registration opportunities, to help you advance your career.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, supportive, and inclusive of all employees. We offer a remote work environment that is flexible and accommodating, allowing you to work from the comfort of your own home. Our company culture is built on a foundation of integrity, respect, and empathy, and we strive to create a positive and productive work environment that supports the well-being and success of all employees.

Compensation, Perks, and Benefits

We offer a competitive salary range of $25-$35 per hour, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and incentives, including flexible scheduling, remote work options, and opportunities for professional development and advancement.

Conclusion

If you are a motivated and customer-focused individual who is passionate about providing exceptional service and support, we encourage you to apply for this exciting opportunity at blithequark. As a Call Center Representative, you will have the chance to make a positive impact on the lives of our customers and patients, while also developing your skills and knowledge in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and start your career with blithequark today!