Experienced Remote Customer Service Representative - Beauty Advisor for Voice and Chat Support at blithequark

Introduction to blithequark

At blithequark, we are driven by our passion for people and our commitment to delivering exceptional customer experiences. As a leader in the beauty and cosmetics industry, we are dedicated to bringing people together and fostering meaningful connections with our clients, colleagues, and partners. Our Remote Beauty Advisors play a vital role in driving great customer experience, and we are excited to invite talented and motivated individuals to join our team.

Job Overview

We are seeking an experienced and skilled Remote Customer Service Representative to join our team as a Beauty Advisor, providing voice and chat support to our clients. As a bilingual candidate (English and Spanish), you will have the opportunity to make a significant impact on our clients' experiences and contribute to the growth and success of our company. Our paid training program starts on November 15th, and we are looking for individuals who are passionate about delivering high-quality customer service and are committed to excellence in their work.

Key Responsibilities

• Respond to client requests and inquiries via phone, chat, and email, providing timely and effective solutions to their concerns and questions.
• Demonstrate high standards for quality service, ensuring that all client interactions are handled with professionalism, courtesy, and empathy.
• Stay up-to-date with product and procedural knowledge, assessing industry trends and making recommendations to clients as needed.
• Work collaboratively with the quality and training team to self-manage performance expectations and maintain open communication lines with Team Lead, Quality Advocate, and manager for support and personal development.
• Maintain accurate and detailed records of client interactions, using our proprietary call center database (CSC) to document all client communications.
• Adhere to all schedules and deadlines, including scheduled shifts and special projects, and strive to exceed key performance indicators (KPI) and quality goals as outlined by management.

Essential Qualifications

• 2-3 years of experience in a business or professional environment, preferably in the service industry, with a strong focus on customer service and client support.
• Excellent oral and written communication skills, with clear diction, tone, and knowledge of proper grammar and punctuation.
• Ability to multitask, reading, typing, and navigating through applications while speaking to customers, with a minimum typing speed of 45-55 wpm.
• Strong desire to be helpful and take ownership of resolving customer situations, with a positive outlook and enthusiastic attitude.
• Conscientious team player with a commitment to delivering high-quality client service and maintaining business acumen, courtesy, and professionalism in all client interactions.

Preferred Qualifications

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with clients in both languages.
• Prior experience in a call center or customer service environment, with a strong understanding of customer service principles and practices.
• Experience with windows-based applications, specifically client relationship management tools, and excellent data entry skills.
• Ability to work in a dynamic shift environment, with flexibility to work weekends and evening shifts as required.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Remote Customer Service Representative, you will have access to ongoing training and coaching, as well as opportunities to develop new skills and knowledge in the beauty and cosmetics industry. Our company culture values innovation, creativity, and collaboration, and we encourage our employees to think outside the box and contribute to the growth and success of our company.

Work Environment and Company Culture

Our company culture is built on a foundation of passion, creativity, and collaboration. We believe in fostering a positive and inclusive work environment, where our employees feel valued, supported, and empowered to succeed. As a Remote Customer Service Representative, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload effectively. We provide a comprehensive benefits package, including a referral program, and offer competitive compensation and perks to our employees.

Compensation and Perks

We offer a competitive hourly rate of $18 per hour, with opportunities to earn bonuses based on performance. Our benefits package includes a referral program, as well as access to ongoing training and coaching. We also provide a comprehensive compensation package, including paid time off, holidays, and other perks and benefits.

Technology Requirements

To be successful in this role, you will need to have a Windows-based computer, with a minimum CPU speed of 1.2 GHz, 8 GB of RAM, and 40 GB of available space. You will also need to have a hard-wired internet connection, with a minimum download speed of 45 Mbps and upload speed of 10 Mbps. Dual monitors are required, with a minimum screen resolution of 1280 x 1024 (SXGA) and 1920 x 1080 (Full HD or 1080p).

Conclusion

If you are a motivated and talented individual, with a passion for delivering exceptional customer service and a commitment to excellence in your work, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you will have the opportunity to make a significant impact on our clients' experiences and contribute to the growth and success of our company. Don't miss out on this chance to join our team and take your career to the next level. Apply now and start your journey with blithequark!