Experienced Customer Practice Manager for Media and Entertainment Industry - Leading Cloud Transformation and Strategic Customer Engagements at blithequark

Introduction to blithequark and the Industry

At blithequark, we are pioneers in the cloud computing landscape, offering the world's most comprehensive and broadly adopted cloud platform. Our mission is to empower businesses, from successful startups to Global 500 companies, to power their operations with our robust suite of products and services. The Media and Entertainment industry is undergoing a significant transformation, driven by technological advancements, changing consumer behaviors, and the need for innovative content creation and distribution strategies. As a trusted advisor and leader in this domain, you will play a critical role in driving cloud adoption and digital transformation for our customers.

Job Overview

We are seeking an experienced Customer Practice Manager (CPM) for the Media and Entertainment domain to lead and support transformative customer programs during the pursuit, solution, and ongoing engagement stages. As a CPM, you will develop a long-term ProServe strategy and execute against that strategy within our Media and Entertainment vertical in the United States. You will be a trusted advisor for our customers, driving strategic and financial value through promoting and selling transformational ProServe programs. Your expertise will span business development, deal structuring, deal support, and ensuring delivery excellence and project closure in assigned accounts or territories.

Key Responsibilities

• Lead business outcomes by articulating accelerated customer outcomes through cloud transformation
• Execute long-term strategic customer transformation roadmaps with a high bias for action to deliver results in ProServe and platform bookings in the near term
• Develop a unified account plan and pursuit plan that aligns with the blithequark account team (direct sales)
• Establish executive relationships across business and technology groups, including executive sponsorship of programs
• Establish an internal network at blithequark, most notably with internal organizations critical to success, such as the account team, partner team, global services organization, finance, and legal
• Assume the role of strategic advisor and expert with deep knowledge of the cross-section of the customers' business and the cloud ecosystem
• Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and blithequark ProServe business objectives
• Support scale through shared learnings and mechanisms across the ProServe team

Essential Qualifications

To be successful in this role, you should have:

• A Bachelor's degree or 7+ years of professional or military experience
• 5+ years of Media and Entertainment industry experience
• 8+ years of IT consulting and management experience in customer-facing roles
• A proven track record of scoping, selling, and delivering large-scale enterprise IT transformation programs
• Experience in leading solutions that include core products, third-party products, and custom-built solutions

Preferred Qualifications

Preferred candidates will have:

• A consistent track record of achieving sales targets and opportunity management
• Excellent written and verbal communication skills, including workgroup leadership and executive presentations
• Domain expertise in 2 or more of the following areas: content production, media supply chain, direct-to-consumer/streaming, customer data platform/audience monetization, and generative AI for Media and Entertainment workloads

Skills and Competencies

To excel in this role, you should possess:

• Strong business acumen and understanding of the Media and Entertainment industry
• Excellent communication, presentation, and interpersonal skills
• Ability to think strategically and drive business growth
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a CPM, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Mentorship and coaching from experienced leaders in the industry
• Opportunities to work on complex and challenging projects that drive business growth and innovation
• A collaborative and dynamic work environment that fosters creativity and innovation

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a work environment that is inclusive and respectful of all employees. We offer:

• A flexible and supportive work environment that encourages work-life balance
• A comprehensive benefits package that includes medical, financial, and other benefits
• Opportunities to participate in employee-led affinity groups and diversity initiatives
• A culture that values innovation, creativity, and continuous learning

Compensation, Perks, and Benefits

Our compensation package is competitive and reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. We also offer a range of perks and benefits, including:

• Equity and sign-on payments
• Comprehensive medical, financial, and other benefits
• Opportunities for professional growth and development
• A dynamic and supportive work environment

Conclusion

If you are a motivated and experienced professional looking to drive business growth and innovation in the Media and Entertainment industry, we encourage you to apply for this exciting opportunity at blithequark. As a CPM, you will play a critical role in shaping the future of our customers and driving cloud adoption and digital transformation. Don't miss this chance to join our team and take your career to the next level.