Experienced Customer Support Specialist – Live Chat and Platform Expertise for Veterinary Professionals at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way veterinary professionals purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users.

About the Position

We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with excellent support and guidance as they navigate our platform. Your primary responsibility will be to ensure a positive and delightful day-to-day experience for every user, addressing their inquiries, troubleshooting issues, and working collaboratively with cross-functional teams to evolve our platform.

Key Responsibilities

• Respond to user inquiries via live chat, email, and phone in a timely and professional manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborate with vendor and industry partners to streamline communication and alerts between systems
• Contribute to the continuous development and expansion of processes to streamline support workflows

Essential Qualifications

• 1 year of relevant, customer-facing work experience
• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patient and compassionate when handling difficult situations
• Able to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality with excellent collaboration skills

Preferred Qualifications

• Tech/start-up work experience
• Knowledge of intercom and/or experience with other chat platforms
• Familiarity with the veterinary or animal health industry

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced, team environment. You should be proactive, self-motivated, and passionate about delivering exceptional customer support. Strong technical skills, including proficiency in chat platforms and software applications, are also essential.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to work with a talented team of professionals, learn about the latest technologies and trends in the industry, and develop your skills and expertise in customer support and platform management. We offer a range of training and development programs, including mentorship, coaching, and professional development opportunities, to help you achieve your career goals.

Work Environment and Company Culture

Our company culture is built on a foundation of innovation, collaboration, and customer-centricity. We believe in creating a work environment that is inclusive, diverse, and supportive, where everyone feels valued and empowered to contribute their best work. As a remote-first company, we offer flexible working arrangements, including 100% remote work within the USA, to ensure that our employees can work in a way that suits their needs and lifestyle.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including medical, dental, and vision insurance, automatic 401k contribution, and equity. Our employees also enjoy a range of perks and benefits, including an at-home office setup, bi-annual company retreats, open vacation policy, and monthly team events. We are committed to providing a positive and supportive work environment that recognizes and rewards the contributions of our employees.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Chat Support Associate, you will play a critical role in helping us achieve our mission to modernize the animal health industry and provide exceptional support to our users. Don't miss this chance to be part of a dynamic and innovative company that is making a real difference in the lives of veterinary professionals and the pets they care for.

Before applying, please note that we are unable to sponsor work visas at this time. We also want to remind you to be cautious of scammers impersonating our company or other organizations, and to always verify the legitimacy of job postings and communications. We are an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.