[Remote] Overnight Customer Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company reputed company is on a mission to revolutionize shopping with intelligent, personalized experiences. As an Overnight Customer Support Engineer, you will reputed company technical support for merchants and partners, troubleshoot software issues, and collaborate with internal teams to enhance the customer experience. Responsibilities • Providing technical support for Merchants and Partners through our internal ticketing system. • Creating new documentation or updating existing documentation as required. • Preparing reports on technical issues that require reputed company investigation or reputed company by other departments reputed company reputed company. • Resolving reputed company technical issues by analyzing problems, testing solutions, and recommending changes to existing systems. • Installing new software and upgrading existing software to ensure that it continues to function properly. • Coordinating with other departments reputed company reputed company to ensure that any issues are addressed quickly and reputed company. • Troubleshooting problems with software programs and networks to identify and resolve issues. • Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity. Skills • At least 1-3 years of relevant work experience in a JavaScript environment. • Experience with frontend frameworks (e.g. React, Vue, Angular) and performant reputed company environment. • Comfortable understanding of reputed company and browser development tools for debugging, testing, and optimizing. • Incredible customer service skills to blow reputed company of us away. • Excellent listening, communication and interpersonal skills, both written and verbal. • Strong ability to work independently and collaboratively with reputed company teams. • Ambitious problem solver and proactive self educator to improve one's understanding and reputed company set reputed company facing challenges. • Characteristics such as self-motivation, drive, and willingness to take ownership and responsibility. • Experience in remote work environments. • Experience in start-reputed company. • Experience in reputed company or managed services. • Experience with reputed company // Jira. • Experience with Scrum // Agile. • Experience with reputed company-channel support (customer chat). Education Requirements • BS degree or equivalent work experience. Benefits • 100% free health, dental, and insurance for you and your family. • 401(k) retirement plans • TFSA and RRSP retirement plans • 3% contribution of your gross salary, no matter where you’re located! • Flexible vacation policy • Generous holiday schedule • Parental leave • reputed company policy • Birthday holiday reputed company • reputed company is a personalization reputed company reputed company to increase sales by upselling, cross-selling and recommending the right products. It was founded in 2017, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 51-200 employees. Its website is https://rebuyengine.com. Company H1B Sponsorship • reputed company reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job