[Remote] Overnight Customer Support Engineer

Note: The job is a remote job and is open to candidates in USA. Rebuy Engine is on a mission to revolutionize shopping with intelligent, personalized experiences. As an Overnight Customer Support Engineer, you will provide technical support for merchants and partners, troubleshoot software issues, and collaborate with internal teams to enhance the customer experience. Responsibilities • Providing technical support for Merchants and Partners through our internal ticketing system. • Creating new documentation or updating existing documentation as required. • Preparing reports on technical issues that require further investigation or action by other departments within the company. • Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems. • Installing new software and upgrading existing software to ensure that it continues to function properly. • Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently. • Troubleshooting problems with software programs and networks to identify and resolve issues. • Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity. Skills • At least 1-3 years of relevant work experience in a JavaScript environment. • Experience with frontend frameworks (e.g. React, Vue, Angular) and performant SaaS environment. • Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing. • Incredible customer service skills to blow all of us away. • Excellent listening, communication and interpersonal skills, both written and verbal. • Strong ability to work independently and collaboratively with internal and external teams. • Ambitious problem solver and proactive self educator to improve one's understanding and skill set when facing challenges. • Characteristics such as self-motivation, drive, and willingness to take ownership and responsibility. • Experience in remote work environments. • Experience in start-ups. • Experience in SaaS or managed services. • Experience with Atlassian // Jira. • Experience with Scrum // Agile. • Experience with omni-channel support (customer chat). Education Requirements • BS degree or equivalent work experience. Benefits • 100% free health, dental, and insurance for you and your family. • 401(k) retirement plans • TFSA and RRSP retirement plans • 3% contribution of your gross salary, no matter where you’re located! • Flexible vacation policy • Generous holiday schedule • Parental leave • Sick policy • Birthday holiday Company Overview • Rebuy is a personalization engine built to increase sales by upselling, cross-selling and recommending the right products. It was founded in 2017, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 51-200 employees. Its website is https://rebuyengine.com. Company H1B Sponsorship • Rebuy Engine has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job