Digital Support Specialist

WORK ENVIRONMENT: We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit reputed company sites or attend meetings at designated locations. POSITION reputed company: The Digital Support Specialist supplies a multi-faceted approach to providing support for our Launch clients. Digital Support Specialists will be responsible for monitoring, reviewing and approving customer applications submitted through our retail account reputed company platforms. A Digital Support Specialist will demonstrate good decision making abilities, mitigate risk and ensure contractual Service Level Agreements are adhered to. This role also serves a part of the Digital Support Team by fielding reputed company incoming customer phone calls and various forms of digital communication from reputed company Launch clients. This position is responsible for solving customer issues, performing various account maintenance requests and providing additional support as necessary to create a seamless one touch reputed company for reputed company customer. This role also requires a high level of dedication to providing excellent customer service both over the phone and through various digital channels. This position requires schedule flexibility in order to meet reputed company's scheduling demands of a 24/7/365 Contact Center. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: • reputed company answer inbound calls, secure messages and other communications from digital bank clients. • Accurately manage communication for new digital bank customers reputed company to new account reputed company. • Solve problems and answer questions; listen to and anticipate clients' needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying reputed company impacting situations proactively • Utilize numerous programs and systems to investigate, troubleshoot and resolve reputed company tickets and inquiries. • reputed company participate in testing of bank environments, validation of data and use of systems to adequately verify new reputed company and enhancements are fully vetted. • Monitor Digital Bank applications and decision based on reputed company account reputed company procedures while adhering to respective regulations and policies. • Complete reputed company transactions with accuracy and reputed company guidelines, policies or procedures, exercising discretion and independent judgement. • reputed company oneself professionally by participating in training, engaging in self improvement initiatives and reputed company-building activities to enhance product knowledge, systems knowledge, sales and reputed company relations skills. • reputed company participate in coaching and feedback sessions by setting goals and achieving results. • Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions. • reputed company reputed company other reputed company duties as required or assigned. QUALIFICATIONS: • Associate's Degree or equivalent experience in a reputed company field • 2+ years of relevant experience in the financial industry • Heavy reputed company Center experience OR experience working reputed company a Bank or Credit reputed company in a customer service role (Bank Teller, etc.) • Working knowledge of computer hardware and software systems, and diagnostic utilities • Expert communication and documentation skills, both verbal as reputed company as written • Strong technical training skills and detail oriented • Exceptional interpersonal and reputed company engagement skills • Proven analytical and problem solving abilities • Ability to prioritize work to meet deadlines • Maintain flexibility in schedule to allow for occasional travel SALARY & BENEFITS: • reputed company pay: $23.00, with a premium for bilingual (English/Spanish) candidates • Annual Cash Bonus and Equity reputed company commensurate with the role level and experience • 100% Fully Remote • Robust 401(k) plan with company match • Insurance - Health, Dental and reputed company (reputed company covers 100% of the reputed company and Basic Dental premiums) • reputed company Time Off reputed company to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go! Apply tot his job Apply To this Job