Success Representative

Job Details Job Location US TN IIQ 001 Knoxville TN Office - Knoxville, TN Secondary Job Location(s) US AZ STL 001 Chandler AZ Office - Chandler, AZ Position Type Full Time Description About Inhabit Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. About Streamline We are the industry leader in vacation rental software. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc. If you're interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you've come to the right place. Job Description Summary We are looking for a Success Representative in the Vacation Property Management Software division to drive successful adoption and expansion of Streamline's Software Solution within her/his accounts. The Success Representative role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce risk, drive usage of existing integrations, and identify expansion opportunities in her/his accounts. The Success Representative is also a key part of our customer facing sales teams and will be called on frequently to leverage their deep knowledge of Streamline to support sales growth. Functions and Responsibilities The Streamline Success Representative role will enable our clients to realize business value from their investment and make our clients passionate advocates of Streamline. • Create value for our clients by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them • Be accountable to drive high usage of Streamline and 3rd party integrations by driving the creation and execution of a thorough and action-oriented adoption Plan • Conduct Quarterly Business Reviews to showcase strengths and opportunities for the client to maximize value and efficiency • Proactively identify new expansion opportunities in each account to drive value both for the client, our partners and Streamline • Build, maintain and leverage strong relationships with Business Decision Makers and IT Decision Makers to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Streamline's behalf • Build/maintain rapid channel of communication with clients • Orchestrate and gain strong buy-in with multiple external (e.g. Clients' Partner) and internal Streamline's sales and services teams and be highly connected to Streamline's SMEs throughout the customer lifecycle Qualifications Minimum Qualifications • 5+ years of relationship management, preferably within a SaaS organization • Excellent written and verbal communication skills. This individual must be capable of leading business reviews, and large group meetings with external partners, and internal teams • Proven ability to map the customer's business process to product capability • Experience in driving adoption through effective change management • Experience in Vacation Rental Property Management, Property Management and or SaaS environment is preferred • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers • Strong interpersonal skills that establish Trusted Advisor relationships with clients • Strong organizational/time management skills and the ability to manage multiple projects simultaneously • Effective at explaining how technology works and overseeing technical problem solving • Impeccable attention to detail, follow-through, and resourcefulness • Cultural awareness and appreciation for diversity Education Requirements • Bachelor's degree or equivalent work experience Type • Full Time, Salary, Exempt Location • Hybrid (4 days in office 1 day work from home) Benefits Include • Competitive Pay • Health Insurance: Medical, Dental, Vision and Prescription Plans • Health Savings Accounts • Flexible Spending Account • Dependent Flexible Spending Account • Critical Illness • Accident • Retirement Savings Plan (401K) with discretionary company match • Short and Long Term Disability • Company Paid $25,000.00 life insurance • Supplemental Life and AD&D Insurance • Employee Assistance Program • Paid Holidays • Paid Vacation • Paid Volunteer Time • Inhabit Employee Discount Programs Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants. #Inhabithires Apply tot his job Apply To this Job