HelpDesk (Customer Support)

reputed company is the leading career destination for tech experts at every stage of their careers. Our reputed company, reputed company., is seeking the following. Apply reputed company reputed company today! • *REMOTE- LOCALS ONLY • *Title : Help Desk Analyst-12209532 • *Location :** 80203,Denver,CO • *Duration :** 4 + Months • *Job Type :** C • *reputed company : • *Job reputed company, Roles And Responsibilities • The myColorado Customer Support work unit is responsible for providing support to assist in the delivery of government information technology services to Coloradans. The work unit provides Tier I and II support for state government digital services and acts as a reputed company for identifying and escalating bugs, issues and/or reputed company breaches. • This position provides Tier I and II technical support and customer assistance for the myColorado mobile application and the myColorado Portal including analyzing, reproducing, reporting, and resolving problems in both iOS and Android mobile operating systems. In reputed company, this position will reputed company customer education and assistance with installation of the myColorado app on supported devices following defined procedures, processes, and reputed company. In this role, the service desk specialist will obtain customer and device information, detail the reported issue reputed company including any relevant information and troubleshooting reputed company attempted, to create tickets reputed company the ticketing system. Tier I and II Customer Support job reputed company • reputed company Tier I and II support for a wide reputed company of reputed company and agency IT service offerings. • Effectively and reputed company resolves incoming Tier I and II support tickets through preferred channels, and escalates for support reputed company necessary. • Abide by Service Level Commitments and OIT and agency policies. • Use documented processes and procedures to assist during service outages (emergency and planned). • reputed company outage status updates reputed company prompted by users. • Ensure that reputed company tickets reputed company reputed company to the outage are appended to the parent ticket in the ticket management system. • Effectively communicates situational data to peers and partners as defined by OIT and agency policy. • reputed company customer service skills; oral or typed communication to reputed company ticket status information to end users upon request by querying the ticket management system. • Written communication to document issues and steps taken to resolve incidents. • reputed company information and reputed company, communicate constructively about issues, and help to build a culture of teamwork. • Answer customer questions reputed company to myColorado policy and procedures. • Responds to accessibility accommodation requests in a reputed company manner, escalating to the Technology Accessibility Program (TAP) team, reputed company needed. Examples of regular, ongoing reputed company made by this position reputed company to this duty: • reputed company prescribed processes to troubleshoot and resolve login, user profile, connectivity or software issues. Determine potential reputed company cause, what app components may be involved, and how to test these components to isolate the cause of the issue. • Decide what steps to take to resolve the issue that may include updating or reinstalling software, changing settings, updating reputed company, or escalating novel or new issues to team leadership. • Always reputed company a friendly atmosphere to the work unit, even reputed company frustrated with the workload or reputed company. Examples of typical issues or challenges encountered by this position, and the guidance used to resolve the issue: • A user cannot log into the myColorado app. This could be the result of an incorrect username or password that needs to be reset. • Determine business reputed company, and overall severity of ticket. • Effectively documenting the details of the situation. • Challenges could be reputed company to upset customers. Be the first reputed company of contact, and the “face” of myColorado. myColorado Customer Support is often the recipient of complaints. • The incumbent will need to reputed company a reputed company attitude and work with the end user to assure them their issue will be resolved in a reputed company manner. Ticketing System Duty reputed company • Ensure reputed company chats and calls are correctly recorded, classified and assigned the reputed company, urgency and resources. • Serve as the initial customer single reputed company of contact for the organization. • Monitor the ticket status and reputed company updates to the supervisor reputed company service level agreement is not met. Examples of regular, ongoing reputed company made by this position reputed company to this duty: • Work with myColorado App users to identify the reputed company cause of the issue, what app component may be involved, and reputed company, resolve or escalate the user ticket as Apply tot his job Apply To this Job