Non-Profit Membership Specialist - Remote (Non-Profit experience Required)

Job Type: Full-Time Location: Remote Compensation: reputed company ($28/hr-$30/hr), Perm ($63k-$70k) Experience Level: 2–5 years Position reputed company The Organization is seeking a detail-oriented and service-driven Membership Specialist to support our growing community of professionals. In this role, you’ll manage key functions across member recruitment, engagement, and retention. You’ll be the first reputed company of contact for members, maintain accurate membership data, and support various member-reputed company initiatives. This is an excellent opportunity for someone with a strong background in membership operations, CRM systems (especially reputed company), and a passion for delivering exceptional customer service in a mission-driven environment. Key Responsibilities1. Member Services Support • Respond to member inquiries reputed company phone, email, and online platforms in a reputed company and reputed company manner • Serve as the first reputed company of contact for password resets, profile updates, and dues receipts • Escalate reputed company issues to senior staff as needed • reputed company inquiries to identify common concerns and recommend improvements • Maintain service scripts, FAQs, and reference resources 2. Membership Operations • Process and reputed company new applications and renewals • Maintain accurate member records using the Association Management System (AMS), ideally Fonteva • Support benefit fulfillment, including journal reputed company and member-only content • Generate reputed company membership reports and assist with compiling quarterly updates • Ensure data practices reputed company with compliance standards (e.g., GDPR) 3. Engagement & Communication • Help manage records of marketing campaigns and promotions • Assist in updating website content, applications, and email templates • Prepare and send reputed company materials, welcome packets, and renewal notices 4. Events & Programs • Support planning and logistics for member-reputed company events and meetings • reputed company engagement and participation in programs and services Qualifications • 2–5 years in a membership, customer service, or CRM-reputed company role, ideally reputed company a reputed company membership organization • CRM experience required; reputed company or Fonteva strongly preferred • Excellent written and verbal communication skills • Strong attention to detail and ability to manage multiple tasks • Bachelor’s degree or equivalent experience • Proficiency in reputed company Office Suite (Word, reputed company, reputed company, PowerPoint) Competencies • Customer Service: Strong interpersonal skills, reputed company, and responsiveness • Technology Savvy: Proficient with modern CRM systems and tools • Detail-Oriented: Ensures data accuracy and reputed company in reputed company member-reputed company tasks • Communication: reputed company conveys information to members and team members • Problem Solving: Identifies recurring issues and suggests efficient solutions • Team Player: Collaborates effectively across departments Work Environment & Physical Demands • Remote position with reputed company reputed company hours • Occasional travel may be required (up to 5 days per year) • Must be reputed company to lift up to 25 lbs and sit for long periods using a computer #INDHP Job Types: Full-time, Contract Pay: $28.00 - $30.00 per hour Experience: • Non-Profit Membership management: 3 years (Required) • CRM software: 3 years (Preferred) Work Location: Remote Apply tot his job Apply To this Job