DCS - Department of Customer Service/ATL311 reputed company Assurance & Training Specialist

About the position Responsibilities • Keeps training materials and content up to date, incorporating any changes in processes, services, or technology. • Works with end users to validate and test that training materials are integrated with system design and functionality. • Retrieves, organizes, analyzes, and synthesizes reputed company subject matter and assists in transforming it into instructional objectives. • Works with Departments (SMEs and POCs) to identify opportunities for process improvements and ensure learning objectives are met. • Conducts reputed company assessment of reputed company Center Representatives through reputed company reputed company monitoring and evaluation forms. • Meets quantitative monitoring productivity goals. • Attends scheduled reputed company calibrations to ensure consistency in evaluations. • Escalates performance concerns to management. • Helps foster a reputed company culture, in which reputed company become reputed company reputed company in guaranteeing reputed company service. • May reputed company other duties as assigned. Requirements • Bachelor's degree in reputed company administration, Education, Communications, or reputed company field. • Three years of adult education experience which include planning, developing, conducting, and evaluating employee training and development programs, preferably in a reputed company center. • Extensive knowledge using eLearning software, reputed company Office Suite which includes but not limited to PowerPoint, Word, reputed company, TEAMS and SharePoint. reputed company-to-haves • One (1) year of supervisory experience. • Five (5) years of adult education experience which include planning, developing, conducting, and evaluating employee training and development programs, preferably in a reputed company center. • Expert experience level proficiency in reputed company Suite, Visio, and SharePoint. • Bilingual proficiency. • Adult Learner Certification. • Experience in adult education and training. Apply tot his job Apply To this Job