Retail Sales Associate – Customer Experience Specialist for Macy's in the Wenatchee Valley (Full‑Time, Immediate Start, Competitive Salary)

About Macy's – A Legacy of Innovation and Inclusion

Founded over a century ago, Macy's has grown from a single New York City department store into a national retail powerhouse that touches the lives of millions of customers each year. At the heart of our success is a steadfast commitment to diversity, inclusion, and empowerment. We believe that when every team member feels respected, heard, and valued, the collective creativity and energy we bring to our stores become unstoppable.

Our Mission Every One initiative reflects this belief: we strive to create a brighter future by ensuring bold representation for all—customers, colleagues, and communities alike. Working at Macy's means joining a team that celebrates individuality, invests in personal growth, and drives impactful results across both physical stores and digital platforms.

Why This Role Is a Game‑Changer for Your Career

The Retail Sales Associate position in the vibrant Wenatchee Valley isn’t just a job; it’s a launchpad for a rewarding career in retail, merchandising, and customer experience management. Whether you are just starting out or looking to pivot into a dynamic, people‑focused environment, you’ll gain hands‑on experience with cutting‑edge retail technology, develop deep product knowledge, and hone the art of building lasting customer relationships.

With an immediate start and a competitive salary, this full‑time role offers the stability you need and the flexibility you desire—perfect for those who thrive in fast‑paced, collaborative settings while enjoying a supportive, inclusive workplace culture.

Key Responsibilities – What You’ll Do Every Day

• Customer Service Excellence: Greet every shopper with warmth, actively listen to their needs, and guide them toward the perfect purchase. Master Macy's product lines, loyalty programs, and sales systems to provide tailored recommendations.
• Digital Order Fulfillment: Locate, pull, and prepare merchandise for online orders, ensuring swift and accurate delivery to our digital shoppers.
• Merchandise Presentation: Maintain immaculate department standards on the sales floor and in fitting rooms. Organize displays, manage inventory levels, and ensure signage is up‑to‑date and visually appealing.
• Pricing & Markdowns: Execute price changes, process markdowns, and verify accuracy of all pricing tags, reflecting promotions and seasonal adjustments.
• Sales Support & Relationship Building: Cultivate ongoing relationships with customers, encouraging repeat visits and fostering brand loyalty. Capture feedback and relay insights to the management team for continuous improvement.
• Team Collaboration: Work closely with fellow associates, managers, and support staff to meet sales targets, share best practices, and celebrate collective achievements.
• Technology Proficiency: Navigate Macy's point‑of‑sale (POS) systems, mobile devices, and digital tools with confidence, assisting guests who prefer to shop via tablets or smartphones.
• Safety & Compliance: Follow all store safety protocols, including proper lifting techniques, use of ladders, and adherence to health guidelines.

Essential Qualifications – What We’re Looking For

• No Formal Education Required: While a high school diploma or GED is a plus, we value real‑world experience and a strong work ethic above academic credentials.
• Customer‑Centric Mindset: Demonstrated passion for helping people and delivering memorable service experiences.
• Flexibility: Ability to work varied schedules, including evenings, weekends, and holidays, with reliable attendance and punctuality.
• Physical Capability: Comfortable standing, walking, and reaching for extended periods; able to lift up to 25 lbs and navigate ladders, stoops, and fitting rooms safely.
• Technology Comfort: Proficient with smartphones, tablets, and POS systems; quick to adapt to new digital tools.

Preferred Qualifications – Extras That Set You Apart

• Previous retail, hospitality, or customer‑service experience.
• Experience with visual merchandising or inventory management.
• Familiarity with e‑commerce platforms or digital order fulfillment.
• Multilingual abilities—especially Spanish or other languages common in the Pacific Northwest.
• Participation in community service or volunteer initiatives that reflect Macy's values of giving back.

Core Skills & Competencies for Success

• Communication: Clear, friendly, and persuasive verbal and written communication with customers and teammates.
• Problem‑Solving: Ability to think on your feet, resolve issues quickly, and turn challenges into positive outcomes.
• Attention to Detail: Accurate handling of pricing, inventory, and product information.
• Team Orientation: Collaborative spirit, willingness to support colleagues, and celebrate shared wins.
• Adaptability: Comfortable with changing priorities, seasonal promotions, and evolving retail technology.
• Positive Attitude: Energetic presence that creates an inviting atmosphere for shoppers.

Career Growth & Development Opportunities

Macy's believes in nurturing talent from within. As a Retail Sales Associate, you will have access to:

• Mentorship Programs: Pairing with seasoned leaders to accelerate skill development.
• Learning & Development Courses: Fully‑funded tuition for relevant courses, certifications, and workshops.
• Internal Mobility: Pathways to advance into roles such as Department Supervisor, Assistant Manager, Visual Merchandiser, or even corporate positions in marketing, supply chain, and analytics.
• Leadership Training: Participation in Macy's “Future Leaders” initiative to prepare high‑potential associates for managerial responsibilities.

What We Offer – Compensation, Perks, and Benefits

• Competitive Salary with performance‑based incentives and quarterly bonuses.
• Comprehensive Health Coverage: Medical, dental, and vision plans for you and eligible dependents.
• Retirement Savings: 401(k) plan with company match to help you plan for the future.
• Employee Assistance Program: Confidential resources for mental health, financial literacy, and personal wellbeing.
• Education Benefits: Up to 100% tuition reimbursement for approved courses, plus coverage of books and fees.
• Merchandise Discounts: Exclusive associate discount on Macy's merchandise—perfect for shopping your own style.
• Colleague Resource Groups (CRGs): Community‑focused groups that foster inclusion, celebrate diversity, and support professional networking.
• Volunteer Opportunities: Paid time off for community service and company‑sponsored charitable events.
• Flexible Scheduling: Options for part‑time or full‑time hours, with a focus on work‑life balance.

Work Environment & Culture – What It’s Like to Be a Macy’s Team Member

Our stores are vibrant hubs where creativity meets commerce. You’ll be part of a diverse team that values each individual’s perspective and encourages you to bring your whole self to work. The atmosphere is:

• Inclusive: A place where all voices are heard, and every associate is empowered to share ideas.
• Energetic: Fast‑paced, yet supportive, with a focus on collaboration and team spirit.
• Customer‑First: Every decision centers on delivering memorable experiences for shoppers.
• Learning‑Focused: Continuous training, coaching, and feedback loops ensure you grow in confidence and capability.

Whether you’re assisting a customer in the fitting room, curating eye‑catching displays, or processing an online order, you’ll feel the impact of your work in real time—and see the smile on a satisfied shopper’s face.

How to Apply – Take the Next Step Toward Your Future

If you’re excited to join a dynamic, forward‑thinking retail leader and are ready to make a difference every day, we want to hear from you! Click the link below to submit your application, and be sure to keep an eye on your email for further updates. Even if you don’t meet every single requirement, we encourage you to apply—your passion, energy, and unique perspective could be just what we’re looking for.

Apply Now – Retail Sales Associate – Wenatchee Valley

We Encourage You to Apply!

Even if you feel you’re not a perfect match on paper, we love hearing from enthusiastic, motivated individuals who are eager to learn and grow. Join our friendly team, bring your creativity, and help shape the future of shopping at Macy's.