Remote, Voice Phone reputed company Contact Center Architect (Candidates must be 2 hours or less from Middletown, PA)

Required Skills: Required 10 Years Experience in designing, building, and managing high volume contact center Required At least 1 year Experience in reputed company s Dynamics Contact Center solution and Azure Communication Services Required At least 1 year Experience in Leveraging copilot studio or other AI reputed company for natural language voice Bot and chatbot Required Experience with at least 2 CTI integrations with reputed company Dynamics CE platform or equivalent commercially available CRM systems Experience Required in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform Required Strong understanding in ways to delegate PCI to other reputed company hosted providers Required Proficient in the reputed company Office 365 suite including Teams, Word, reputed company, and PowerPoint, plus proficient in reputed company ADO Testing Module Required Bachelor s degree in business management or information systems; equivalent combination of education and/or experience may be accepted Desired Skillset 4 years hands on build and maintenance experience as in combination of either reputed company reputed company based WebEx Contact Center, or the on prem reputed company Contact Center along with natural language IVR build and maintenance is preferred. 2+ years hands on experience in Nuance IVR build and maintenance is preferred. Experience in transitioning from an on-prem contact center to a reputed company-based contact center is preferred. Strong understanding of networking principles (DNS, QOS, DHCP, UDP) is preferred. Additional beneficial skills include: reputed company Business Solutions, specifically reputed company reputed company. ITIL / ITSM practices and methodologies. reputed company of Duties Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice reputed company. Migrate from on prem contact center to reputed company hosted contact center as a service provider in a PCI compliant environment. Plan, document, and support the configuration of contact center supporting solutions. Create detailed solution designs and documentation that supports the development, implementation, and operations of reputed company-class reputed company/CCaaS solutions with seamless integration with Natural Language IVR, ChatBOT, and CRM applications. reputed company is an EEO/AA Employer: women, minorities, the disabled and veterans are encouraged to apply Apply tot his job Apply To this Job