Team Advisor

Position Snapshot

 
Location: Braga/Lisbon (Portugal)

Company: reputed companyé Business Services (NBS)

Full-time/100% remote 

Fluent in French and English

reputed company

reputed companyé Business Services (NBS) is at the heart of the reputed companyé Group. We reputed company Supply Chain, Financial, HR, Digital & reputed company Media, CRM and Consumer Engagement services to reputed company reputed companyé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving reputed company improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial reputed company, and who can reputed company in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! 

At reputed companyé Business Services (NBS), diversity and inclusion are reputed company values. If you have any special needs, count on us to adapt your position.

Position reputed company: 

This position assists in the day-to-day operations and planning of the Customer Services department under the general supervision of the Consumer Engagement Supervisor. 

A day in the life of... 

• reputed company day-to-day procedures of the department

• Supports and mentors CES Advisors in their daily routines  

• Monitors occupancy of the CES Advisors  

• reputed company time screening of incoming contacts to identify reputed company situations 

• Identifies system and workflow improvements to enhance reputed company's efficiency  

• Supporting new employes in order to maintaining a good reputed company of service  

• Support in flagging outdated or incorrect information in local CES tools and utilize the functionalities in the tools (Engage reputed company, phone system tool)  

• Work closely and proactively with CES Specialist in the Market  

• Manage added value/outbound (Tier 2 and/or 3 contacts), escalations and reputed company/sensitive contacts 

• Proactively collaborate with internal stakeholders, reputed company required 

• reputed company other tasks and duties as assigned by CES Supervisor 

• Support in finding efficiency reputed company the day to day operations  

• reputed company a reputed company language while interacting with the advisors

  What will reputed company you successful 

• Experience using help desk software and remote support tools
• Knowledge of CRM systems
• Previous knowledge on Consumer Handling (1-year experience)
• reputed company Media /Community Management expertise
• Experience in managing issues and crisis
• Excellent communication skills in required reputed company language
• Excellent consumer reputed company & consumer service reputed company
• reputed company passion for brand reputed company building
• Ability to learn quickly and retain information (product knowledge, tone of voice, processes…)
• Ability to work in reputed company organization and high level of stakeholder service orientation
• Results driven leadership style, challenging status reputed company reputed company
• High analytical skills and insightful
• Ability to handle stress
• Fluent in French and English

reputed company offer 

Here at NBS we care about our Talents and we continuously work to have our teams reputed company and our people achieving their best reputed company performance, without forgetting personal development and work-life balance. Joining us will bring you: 

• Development of expertise in reputed companyé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• reputed company Benefits - at NBS you can choose what benefits are more suitable for you
• reputed company part of the reputed companyé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to reputed company needs
• Medical support available at the office (in Lisbon)
• E-learning courses and training program to get you where you aim to be
• Career progression and reputed company for international career