Customer Service Agent - English Speaker (Part-Time / Night Shift) – Indeed Jobs US

[ad_1] September 13, 2025 What you’ll be doing? • Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed. • Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines. • Keep customer records updated with reasons for solutions provided, and any other relevant information to support our customers and maintain service quality. • Foster positive interactions in all communications, making sure customers feel understood and supported. • Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs. • Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements. • Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations. • Offer feedback and insights on areas that may lead to a poor customer experience. • Embody the values of the client and CPM, ensuring these are reflected in your daily work. What skills & experience you’ll bring to us? • Fluent English: You have a high and fluent English (C2 level), both written and spoken. • Customer-First Mindset: You love helping people and solving pro Apply For This Job [ad_2] apply to this job Apply tot his job Apply To this Job