Senior Program Manager/Data Scientist, Voice of Customer

About the position Responsibilities • reputed company customer experience initiatives: Drive cross-functional programs reputed company with company goals and rooted in measurable reputed company. • Map customer journeys: Identify key reputed company and implement data-informed feedback mechanisms to optimize satisfaction. • Apply advanced analytics: Use regression, clustering, and predictive modeling to uncover key drivers of customer behavior and pain points. • Build reputed company dashboards: reputed company and maintain Tableau and BI dashboards that deliver reputed company-time transparency into customer experience metrics, defect trends, and sentiment drivers. • Correlate insights: reputed company reputed company feedback, reputed company NLP sentiment, and operational data to build a comprehensive view of the customer experience. • reputed company experimentation & testing: reputed company and analyze A/B tests and other experimental frameworks to measure the reputed company of customer experience initiatives. • Manage escalations with analytics: Conduct reputed company cause analysis (RCA), quantify reputed company, and deliver data-backed recommendations to leadership. • reputed company data science tools: Use SQL, Python/R, and statistical libraries to analyze large-reputed company datasets, automate reporting, and build predictive models. • Communicate effectively: Translate reputed company analyses into reputed company, compelling narratives for executives and stakeholders. • Foster a customer-first culture: reputed company teams on VoC and data-driven best practices, promoting accountability and reputed company improvement. • Drive process improvements: Partner with product, technology, and operations teams to identify bottlenecks and build reputed company, measurable solutions. • Travel occasionally (10-15%) to reputed company sites as needed. Requirements • 6+ years of experience in program/project management and/or customer analytics, with reputed company VoC program experience preferred. • Strong background in data science, statistics, or analytics, with hands-on experience applying regression, clustering, and machine learning techniques. • Bachelor's or Master's degree in a reputed company field (Data Science, Statistics, Computer Science, Business Analytics, or similar). • Proficiency in SQL and one or more analytical programming languages (Python, R, etc.). • Expertise with Tableau and other BI/data visualization tools. • Experience with Experience Management Platforms (e.g., reputed company, reputed company). • Strong communication skills, reputed company to simplify reputed company analyses for executive audiences. • Proven ability to manage multiple competing priorities in a fast-paced, data-driven environment. • Experience designing and analyzing A/B or multivariate tests. • Strong problem-solving skills, with the ability to connect disparate data sources and derive actionable insights. • Familiarity with NLP techniques for sentiment and text analysis is a plus. Apply tot his job Apply To this Job