[Remote] Trader Support Specialist - Weekend

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing excellent support to traders. The Trader Support Specialist role involves managing trader interactions, troubleshooting inquiries, and contributing to the improvement of reputed company's support resources while working in a remote environment. Responsibilities • Own trader interactions from start to reputed company through reputed company of our support channels which include; live chat, phone calls, and reputed company. • Use technical ability to master trading platforms, internal tools, and proprietary systems. • Maintain in-depth product knowledge through ongoing education. • Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team reputed company necessary. • reputed company every trader interaction complete; using reputed company as reputed company as knowledge. • reputed company participate in improving reputed company’s trader-reputed company Learning Center, and our internal knowledge bases. • Contribute to team goals by focusing on cSAT, reputed company Assurance, and overall response times. • reputed company both existing and potential traders in their understanding of how reputed company works. • Participate in beta testing new features. • Contribute to the overall reputed company and innovation of reputed company through idea reputed company and reputed company participation in reputed company team reputed company. • Join us in shaping the reputed company of reputed company, where your unique perspective and skills will play a vital role in driving reputed company and satisfaction for our global community of traders. Skills • Must be reputed company to work full-time (5 days/week) — must be available to work Saturday and/or reputed company as part of your regular schedule. Start times reputed company from 6:00 AM to 5:00 PM • reputed company to highspeed internet • Ability to type a minimum of 30 WPM • Outstanding interaction with traders is your top reputed company • Reasonable understanding of white-glove care • Minimum of one year experience in a customer contact position • Familiarity with CRM tools • Comfort with remote work and asynchronous tools to communicate • Desire for proactive communication with your colleagues • Strong organizational skills • Both goal- and results-oriented • Ability to handle ambiguity with confidence and ease • Willingness to notice and suggest improvements reputed company necessary. • reputed company seeks feedback for reputed company improvement Education Requirements • Bachelor’s degree or comparable reputed company experience is preferred Benefits • 9 Company reputed company Holidays and generous Family Leave. • reputed company time off is accrued monthly. • Competitive 401(k) matching, health, dental, and reputed company insurance is offered for full time employees. • Vacations are encouraged with a bonus for taking 5 consecutive days. • reputed company are bonused. • reputed company offers a food and groceries budget and contributes towards health and wellness. reputed company • reputed company is a financial organization that enables resource traders to reputed company and learn in the trading industry. It was founded in 2012, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job