**Experienced Customer Service Agent – Driving Sales and Exceptional Customer Experience in a Forward-Thinking Self-Storage Company**

Are you a customer service professional with a passion for delivering exceptional experiences and driving sales growth? Do you thrive in a dynamic environment where you can make a real difference? Look no further than this exciting opportunity to join blithequark, a forward-thinking company revolutionizing the self-storage industry with its innovative solutions and commitment to customer satisfaction. As an Experienced Customer Service Agent, you will play a vital role in driving sales and delivering exceptional customer experiences across our range of affordable self-storage solutions. With a focus on first-step resolution, proactive customer engagement, and consistent process adherence, you will be empowered to make decisions that truly make a difference. If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you! **About blithequark** At blithequark, we're committed to providing our customers with the best possible experience, whether they're storing their personal belongings or business assets. Our modern, clean, and bright stores are designed to make a positive impression, and our people are the key to our success. We're a forward-thinking company that values innovation, customer satisfaction, and employee empowerment. If you're looking for a dynamic and supportive work environment where you can grow and develop your skills, we invite you to join our team. **Key Responsibilities** As an Experienced Customer Service Agent, your key responsibilities will include: * Positively managing existing customer enquiries and issues to ensure first-step resolution where possible * Having a proactive and consistent approach to dealing with customer queries to actively maximize all opportunities to protect and increase revenue for the company * Actively engaging with all team competitions and incentives to drive personal and team goals * Achieving individual minimum KPI levels – daily, weekly, and monthly * Providing feedback on the impact of changes to Process to the CC Manager * Delivering exceptional customer service at all times, in accordance with the Customer Service Charter, and driving positive Feefo / Google reviews * Dealing effectively with any customer complaints and resolving them to the satisfaction of the customer or escalating to the CC Manager where necessary **Operations** In addition to your customer-facing responsibilities, you will also be responsible for: * Keeping accurate records of all communications with customers on the RS3 Cloud system, including answer services, emails, social media, and phone conversations * Ensuring all reporting tools are correctly completed to the agreed timelines * Escalating any system issues that are reducing the department's ability to run effectively * Escalating any issues raised by customers regarding customer-facing technology, such as access points, online check-in, and my account * Providing suggestions and feedback to the CC Manager regarding improvements to systems that would enhance customer experience or improve activity * Assisting the CC Manager in identifying ways to improve department processes * Ensuring all equipment, such as laptops and headsets, is maintained and kept in good working order **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * 20 days pro rata holiday entitlement plus bank holidays * Extra day holiday for your birthday/personal day * Annual Company Events Day * Hybrid Working * Enhanced family policies – Maternity, Paternity * Discretionary bonus scheme * Laptop **Requirements** To succeed in this role, you will need: * 2 years of customer service experience (required) * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in using technology, including cloud-based systems and social media **Work Environment and Culture** At blithequark, we value a positive and supportive work environment that encourages collaboration, innovation, and employee growth. Our remote work policy allows you to work from the comfort of your own home, while our hybrid working model provides flexibility and work-life balance. We're committed to providing ongoing training and development opportunities to help you succeed in your role and advance your career. **Schedule** The successful candidate will be required to work Monday to Friday, with weekend availability. We offer a competitive salary of £26,750.00 per year, plus additional pay through our discretionary bonus scheme. **How to Apply** If you're a motivated and results-driven customer service professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunities** blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds. **Data Protection** By applying for this role, you consent to blithequark processing your personal data in accordance with our data protection policy. We will use your data to assess your application and, if successful, to administer your employment with us. Apply for this job