[Remote] International Scheduling Case Manager

Note: The job is a remote job and is open to candidates in USA. Planet Depos is a company that coordinates deposition scheduling globally for complex cases, often involving Fortune 500 companies. The International Scheduling Case Manager role focuses on establishing and maintaining client relationships while ensuring impeccable customer service and logistical arrangements for depositions. Responsibilities • Responds to client inquiries by carefully listening to the needs of the client, gathering and researching information, and communicating professionally and informatively, yet succinctly. • Establishes rapport with clients, court reporters, videographers, interpreters and domestic and overseas vendors by demonstrating expertise, empathy, and a 'can-do' attitude. • Researches international laws and regulations regarding taking depositions and routinely updates job knowledge of the same. • Communicates important client information and needs to other departments as necessary (including but not limited to sales, production, billing, etc.). • Prepares and presents retention agreements and rate sheets to clients. • Manages resource assignments and rearranges the same as necessary. Occasionally arranges travel for resources. • Creates and maintains to-do tasks to ensure fulfillment of time-sensitive client requirements. Follows up with clients in a timely manner. • Monitors International Scheduling email folder throughout the day and answers phones. • Enters data into legal support software. • Assists Marketing with annual updates to the International Deposition Guide. • Completes credit card reconciliations and reports for job related expenses. • Updates internal manuals, templates and processes as needed. • Other duties as assigned. Skills • College degree and several years of work experience, ideally in the industry. • Excellent written and verbal communication skills. • Meticulous attention to detail. • Ability to multi-task effectively. • Ability to work both independently and as a team. • Flexibility. • Proactive attitude. • Strong critical thinking skills. • Willingness to consistently go above and beyond for clients, colleagues, and resources. • Opportunity for creativity and 'thinking outside the box'! Benefits • Medical • Dental • Vision • Voluntary Term Life Insurance • Voluntary Whole Life Insurance • Voluntary Long Term Disability • PTO • Paid Holidays • 401(k) • Employee Assistance Program (EAP) Company Overview • Planet Depos is a legal services company specializing in court reporting, videography, and video conferencing services. It was founded in 2008, and is headquartered in Norfolk, Virginia, USA, with a workforce of 201-500 employees. Its website is http://planetdepos.com. Apply tot his job Apply To this Job