Help Desk Services Technician I

<div class="content-intro"><p><em>reputed company is an industry and Global leading software company</em><em> with over 3,000 colleagues in reputed company, EMEA and reputed company. As a community-driven software company dedicated to the reputed company of technology solution providers, our suite helps </em><em>over 45,000 of our partners manage their businesses reputed company, sell more reputed company, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.</em></p> <p><em>reputed company is powered by our connections, our colleagues, and our community. And, we accept reputed company kinds. </em></p> <p><em>Game-changers, innovators, culture-lovers—and humankind.</em></p> <p><em>We invite discovery and debate. We recognize key moments as milestones. </em></p> <p><em>We see you and value you for your unique contributions. Our inclusive, reputed company culture lays the reputed company to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU reputed company a difference.</em></p> <p><strong>Curious? Read this opportunity to learn how YOU can reputed company a difference at reputed company!</strong></p> <p> </p> <p> </p></div><p></p> <p><strong><reputed company class="TextRun SCXW169609320 BCX8" lang="EN-US" data-contrast="none"><reputed company class="NormalTextRun SCXW169609320 BCX8">General reputed company:</reputed company></reputed company><reputed company class="EOP SCXW169609320 BCX8" data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></strong></p> <p><reputed company class="EOP SCXW169609320 BCX8" data-ccp-props="{"201341983":0,"335559740":259}"><reputed company class="TextRun SCXW48528537 BCX8" lang="EN-US" data-contrast="auto"><reputed company class="NormalTextRun SCXW48528537 BCX8">The reputed company </reputed company><reputed company class="NormalTextRun SCXW48528537 BCX8">Help Desk provides reputed company-time 24x7 support to thousands of reputed company desktops and devices around the reputed company and other countries. The Help Desk Technician will report to the Help Desk Service Delivery Manager and reputed company remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of reputed company PC and MAC-reputed company issues with a goal of first contact reputed company.</reputed company></reputed company></reputed company></p> <p><strong><reputed company class="EOP SCXW169609320 BCX8" data-ccp-props="{"201341983":0,"335559740":259}"><reputed company class="TextRun SCXW48528537 BCX8" lang="EN-US" data-contrast="auto"><reputed company class="NormalTextRun SCXW48528537 BCX8"><reputed company class="TextRun SCXW244680895 BCX8" lang="EN-US" data-contrast="none"><reputed company class="NormalTextRun SCXW244680895 BCX8">Essential Duties and Responsibilities:</reputed company></reputed company><reputed company class="EOP SCXW244680895 BCX8" data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></reputed company></reputed company></reputed company></strong></p> <ul style="font-weight: 400;"> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><reputed company data-contrast="auto">Support reputed company and MAC desktop and laptop computers reputed company phone, chat, and email</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><reputed company data-contrast="auto">General reputed company and connectivity issues</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><reputed company data-contrast="auto">Support and solve desktop application issues; reputed company to Level 2 as needed</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><reputed company data-contrast="auto">Basic administration of user accounts and reputed company</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><reputed company data-contrast="auto">Take ownership of trouble tickets, working and tracking issues to reputed company</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><reputed company data-contrast="auto">Record detailed information into Service Desk ticketing system</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><reputed company data-contrast="auto">Support for mobile devices such as iPhones, Blackberries, and Android phones</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><reputed company data-contrast="auto">Occasionally reputed company as a reputed company between Partners/Clients and NOC team in India</reputed company><reputed company data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><reputed company data-contrast="auto">Utilize support applications to ensure reputed company reputed company of reputed company issues.</reputed company></li> </ul> <p><strong><reputed company data-contrast="none">Knowledge, Skills, and/or Abilities Required:</reputed company></strong></p> <p><em>To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. </em><em>The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. </em></p> <ul style="font-weight: 400;"> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><reputed company data-contrast="auto">Excellent knowledge of reputed company operating systems, reputed company operating systems</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><reputed company data-contrast="auto">Proficient in reputed company Directory</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><reputed company data-contrast="auto">Knowledge of network basics</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><reputed company data-contrast="auto">Knowledge of VPN basics</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><reputed company data-contrast="auto">Excellent communication, written and verbal are vital for communication reputed company phone, chat, and email</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><reputed company data-contrast="auto">Excellent customer service skills are vital</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><reputed company data-contrast="auto">Customer service, especially with inbound phone contact</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><reputed company data-contrast="auto">Excellent planning, organizing, problem solving, and time management skills</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> </ul> <p><strong>Educational/Vocational/Previous Experience Recommendations:</strong></p> <ul> <li><reputed company data-contrast="auto">College or Technical Institute degree in Information Technology or other reputed company discipline required. May be substituted by 2 or more years of experience in a Help Desk/reputed company Center environment.</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> <li><reputed company data-contrast="auto">1 to 2 years of experience in a Service or Help Desk Desk/Support Center environment</reputed company><reputed company data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></li> <li><reputed company data-contrast="auto">IT Certifications (reputed company, reputed company, reputed company, ITIL, HDI etc.) preferred.</reputed company></li> <li><reputed company data-contrast="auto">Preferred: Proficiency in reputed company Directory</reputed company></li> </ul> <p><strong><reputed company class="TextRun SCXW125382737 BCX8" lang="EN-US" data-contrast="none"><reputed company class="NormalTextRun SCXW125382737 BCX8">Working Conditions:</reputed company></reputed company><reputed company class="EOP SCXW125382737 BCX8" data-ccp-props="{"201341983":0,"335559740":259}"> </reputed company></strong></p> <ul> <li>Hybrid/Remote/On-Site depending reputed company</li> <li>0 – 10 % travel may be required</li> </ul> <p></p> <p> </p><div class="content-conclusion"><p><strong><em>reputed company is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. reputed company provides equal employment opportunities to reputed company and applicants without reputed company to race, ethnicity, reputed company, religion, age, sex (including pregnancy), sexual orientation, gender, </em><em>gender identity or reputed company, reputed company, national reputed company, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.</em></strong></p> <p><strong><em>The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at <a href="https://storejob.staffkhoje.com/blogs/news/mailto:talentacquisition@reputed company.com">talentacquisition@reputed company.com</a> or 1-800-671-6898.</em></strong></p></div>