Experienced Remote American Express Virtual Assistant – Digital Marketing and Customer Experience Expert

Introduction to American Express

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our company culture is built on a foundation of integrity, inclusivity, and a passion for delivering the world's best customer experience every day. We are excited to invite talented individuals to join our team as a Virtual Assistant, where you will play a key role in driving success and creating meaningful relationships with our customers.

About the Role

As an American Express Virtual Assistant, you will be a vital part of our collaborative team, working remotely to provide exceptional support and expertise in digital marketing and customer experience. This role requires a strong and diverse skillset, including proficiency in HTML, CSS, and JavaScript, as well as excellent communication and project management skills. You will have the opportunity to work on multiple parallel project engagements, partnering with cross-functional teams to develop innovative digital experiences and user interfaces that drive business results.

Key Responsibilities

• Execute development for a range of multiple parallel project engagements, ensuring timely and high-quality delivery
• Write high-quality code for digital platforms using HTML, CSS, and JavaScript, adhering to industry standards and best practices
• Produce, maintain, and modify digital experiences and user interfaces, collaborating with UX/UI, copy, and design teams to ensure seamless and intuitive customer experiences
• Partner with the QA team to troubleshoot and resolve defects, identify patterns, and optimize overall development processes
• Develop an overall development approach and guide other developers through execution to delivery, providing proactive coaching, feedback, and oversight
• Ensure that best practices regarding accessibility, responsiveness, performance, and ease of use are included early on in project ideation
• Collaborate with cross-functional teams to ensure alignment with industry standards and best practices, and to identify opportunities for process improvements

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Strong proficiency in HTML, CSS, and JavaScript, with experience in developing digital experiences and user interfaces
• Excellent communication and project management skills, with the ability to work effectively in a remote team environment
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve defects
• Experience working with cross-functional teams, including UX/UI, copy, and design teams
• Strong understanding of industry standards and best practices, including accessibility, responsiveness, and performance
• Ability to work in a fast-paced environment, prioritizing multiple projects and deadlines

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience working with American Express or other financial services companies
• Knowledge of digital marketing and customer experience principles, including personalization and segmentation
• Experience with agile development methodologies and version control systems
• Strong understanding of data-driven decision making and analytics
• Experience working with remote teams and collaborating with stakeholders across different time zones

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Technical skills: Proficiency in HTML, CSS, and JavaScript, with experience in developing digital experiences and user interfaces
• Communication skills: Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams
• Problem-solving skills: Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve defects
• Project management skills: Ability to prioritize multiple projects and deadlines, with strong organizational and time management skills
• Collaboration skills: Ability to work effectively in a remote team environment, with strong interpersonal and teamwork skills

Career Growth Opportunities

At American Express, we are committed to helping our employees grow and develop in their careers. As a Virtual Assistant, you will have access to a range of training and development opportunities, including:

• Professional development programs: Opportunities to develop new skills and expertise, including training and certification programs
• Mentorship programs: Opportunities to work with experienced professionals and receive guidance and support
• Career advancement opportunities: Opportunities to advance your career, including promotions and lateral moves
• Networking opportunities: Opportunities to connect with colleagues and industry professionals, including networking events and conferences

Work Environment and Company Culture

At American Express, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on a foundation of:

• Integrity: We operate with integrity, transparency, and honesty in all our interactions
• Inclusivity: We value diversity and inclusivity, and strive to create a workplace where everyone feels welcome and valued
• Customer focus: We are passionate about delivering exceptional customer experiences, and strive to understand and meet the needs of our customers
• Collaboration: We work together as a team, sharing knowledge and expertise to achieve common goals

Compensation, Perks, and Benefits

At American Express, we offer a competitive compensation package, including:

• Salary: A competitive salary that reflects your skills and experience
• Benefits: A range of benefits, including health insurance, retirement savings, and paid time off
• Perks: A range of perks, including flexible working arrangements, professional development opportunities, and employee recognition programs

Conclusion

If you are a motivated and talented individual who is passionate about digital marketing and customer experience, we encourage you to apply for this exciting opportunity to join our team as a Virtual Assistant. With a competitive compensation package, opportunities for career growth and development, and a positive and inclusive work environment, this is a role that offers the potential for real success and fulfillment. Apply now to take the first step in your career journey with American Express!