Senior Content Designer - UX Writing (Agent Tools)

About the position Responsibilities • Actively and consistently supports all efforts to simplify and enhance the agent and customer experience. • Enhance the user experience of a product by crafting content to fit product needs such as product copy, instructional text, UI labels, error messaging, etc. • Responsible for consistent cross-product messaging across all digital channels (i.e. agent-facing tools, web, mobile, TV, wearables, print, voice). • Responsible for creating copy that works as part of a UX/UI design solution that is engaging and effective to help achieve business goals. • Function as the liaison with product managers, designers and developers to understand and write content that meets business and technical requirements. • Creates and adheres to voice, tone, style and brand content guidelines. • Accepts editorial feedback from stakeholders and peers and incorporates feedback received into the work product. • Advocate for the customer experience within the organization. • Ownership of content/voice/tone of one or more products. Requirements • Bachelor's degree or equivalent work experience. • 6+ years writing experience with at least 50% focus on UX writing. • Experience with common productivity and design tools (MS Office, Adobe Creative Cloud, etc.). • Experience or understanding of basic UX/product design principles. • Experience leading creative projects. Nice-to-haves • Experience designing content for internal tools or agent-facing applications. • Familiarity with content systems, design tools (like Figma), and agile methodologies. Benefits • Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry. • Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company. • Supportive Teams: Who you are matters here. We aim to foster an inclusive workplace where every person is empowered to bring their best ideas. • Total Rewards: See all the ways we invest in you—at work and in life. Apply tot his job Apply To this Job