MSP IT Dispatcher/Project Coordinator (100% Remote, Temp to FT)

F8 Consulting is looking for a leadership-minded Technical Coordinator to work collaboratively with our team to ensure timely ticket dispatching and resolution and also coordinate IT projects for our clients. Projects include SaaS rollouts, SharePoint migrations, VOIP phone rollouts, and HaaS and hardware rollouts. In this role, you will coordinate with all necessary stakeholders, team members, vendors and service providers, and ensure that the project is moving forward on time and on budget whilst balancing client expectations. Main tasks of this role will be understanding product lines, producing timelines, coordinating communications, and conducting engaging live trainings on basic use. You will need to be highly organized, adaptable, and able to prioritize tasks while working independently and as part of team. Virtual presence and professional writing skills are MUSTs for success. Description: • Dispatch tickets to Tier 1-Tier 3 engineers to ensure the team meets KPIs and work closely with each individual for efficient service delivery to clients • Monitor tickets for accurate and complete time entries andwork descriptions • Serve as point of contact for various projects by taking ownership over top-to-bottom project communications using email and phone for timely completion • Work extensively with Engineering Team to plan and prepare for projects • Preventing scope creep by methodically documenting and tracking discussions both internally and client-facing to adhere to scope of work • Communicate with clients and make good decisions about customer service • Bridge the gap between client and engineering team to ensure scope of work results in operational reality for client • Coordinate and manage tasks and activities within various platforms used to manage projects (CRM, documentation platform, PowerBi, Canva) • Coordinate releases with all related parties (client project team, multiple internal departments, and vendors), send out routine progress reports, and noticing and correcting roadblocks to project completion • Compile data to complete various reporting deliverables • Train users on basic functionalities of products and demo new features • Update SOPs and make recommendations to upper management to for long-term reduction of inefficiencies REQUIREMENTS • 2+ years experience in a hands-on technical role, such as Help Desk support or IT Manager • 4+ years of experience in project management in the IT-field (Infrastructure/Cloud Setup/Cloud Computing/Workplace/IT Strategy/Service Management) • Demonstrated proficiency in PowerBi, Excel, SharePoint and other Microsoft Office Suite products (Microsoft Teams, Project, Visio, etc) • Excellent communication skills in English, both verbal and written • Preferred: Experience working for MSP Job Type: Full-time Base Pay: $50,000.00 - $55,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • Have you ever led product training webinars? • This role's daily responsibilities include ticket dispatching and also coordinating projects as needed, mostly for hardware, cloud, and phone systems rollouts. Tell us the size of the engineering teams you managed. • What ticketing system was used at your previous MSP? Experience: • Power BI: 1 year (Preferred) • MSP: 2 years (Required) Work Location: Remote Apply tot his job Apply To this Job