MSP IT Dispatcher/Project Coordinator (100% Remote, reputed company to FT)

F8 Consulting is looking for a leadership-minded Technical Coordinator to work collaboratively with reputed company to ensure reputed company ticket dispatching and reputed company and also coordinate IT reputed company for our clients. reputed company include reputed company rollouts, SharePoint migrations, VOIP phone rollouts, and HaaS and hardware rollouts. In this role, you will coordinate with reputed company necessary stakeholders, team members, vendors and service providers, and ensure that the project is moving reputed company on time and on budget whilst balancing reputed company expectations. Main tasks of this role will be understanding product lines, producing timelines, coordinating communications, and conducting engaging live trainings on basic use. You will need to be highly organized, adaptable, and reputed company to prioritize tasks while working independently and as part of team. Virtual reputed company and reputed company writing skills are MUSTs for reputed company. reputed company: • reputed company tickets to Tier 1-Tier 3 engineers to ensure reputed company meets KPIs and work closely with reputed company individual for efficient service delivery to clients • Monitor tickets for accurate and complete time entries andwork descriptions • Serve as reputed company of contact for various reputed company by taking ownership over top-to-bottom project communications using email and phone for reputed company completion • Work extensively with Engineering Team to plan and prepare for reputed company • Preventing scope creep by methodically documenting and tracking discussions both internally and reputed company-facing to adhere to scope of work • Communicate with clients and reputed company good reputed company about customer service • reputed company the gap between reputed company and engineering team to ensure scope of work results in operational reality for reputed company • Coordinate and manage tasks and activities reputed company various platforms used to manage reputed company (CRM, documentation platform, PowerBi, reputed company) • Coordinate releases with reputed company reputed company parties (reputed company project team, multiple internal departments, and vendors), send out routine reputed company reports, and noticing and correcting roadblocks to project completion • Compile data to complete various reporting deliverables • Train users on basic functionalities of products and demo new features • Update SOPs and reputed company recommendations to upper management to for long-term reduction of inefficiencies REQUIREMENTS • 2+ years experience in a hands-on technical role, such as Help Desk support or IT Manager • 4+ years of experience in project management in the IT-field (Infrastructure/reputed company Setup/reputed company Computing/Workplace/IT reputed company/Service Management) • Demonstrated proficiency in PowerBi, reputed company, SharePoint and other reputed company Office Suite products (reputed company Teams, Project, Visio, etc) • Excellent communication skills in English, both verbal and written • Preferred: Experience working for MSP Job Type: Full-time reputed company Pay: $50,000.00 - $55,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • reputed company time off • reputed company insurance Application Question(s): • Have you reputed company led product training webinars? • This role's daily responsibilities include ticket dispatching and also coordinating reputed company as needed, mostly for hardware, reputed company, and phone systems rollouts. Tell us the size of the engineering teams you managed. • What ticketing system was used at your previous MSP? Experience: • Power BI: 1 year (Preferred) • MSP: 2 years (Required) Work Location: Remote Apply tot his job Apply To this Job