[Remote] Product Strategy Senior Advisor (36487197)

Note: The job is a remote job and is open to candidates in USA. The Cigna Group is focused on transformational change efforts across enterprise initiatives, and they are seeking a UX Research & Strategy Lead to provide expert support. This role will partner with stakeholders and cross-functional teams to facilitate the adoption of changes while maximizing stakeholder engagement and minimizing resistance. Responsibilities • Collaborate with stakeholders to understand research requests, identify problem/opportunity areas, and build relationships across business units. • Coordinate and guide Colleague Technology Experience (CTX) sub-teams to ensure alignment with colleague experience plans and project timelines. • Serve as a subject-matter expert and key partner in research design and analysis, utilizing traditional and modern methodologies. • Create effective and comprehensive research plans for both one-time and ongoing project work; review past research for optimization opportunities. • Support the design and creation of research artifacts such as user personas, journey maps, experience maps, and success metrics (KPIs). • Drive large survey efforts, create dashboards, and provide quantitative insights for strategic and roadmap planning. • Champion the voice of the colleague in stakeholder conversations. • Collaborate with project leadership and end user experience owners to integrate learnings into overall program and measurement. • Mentor research team members to establish and promote consistent, rigorous research practices and standards. • Proactively investigate new processes, techniques, and emerging technologies for user research. • Provide strategic ideas and suggestions for research team improvement to management. • Effectively navigate competing priorities to deliver quality results on time. • Drive product and delivery improvement at the systems level through effective communication and relational influence. Skills • Proven experience in qualitative user-centered design methods, quantitative behavioral analysis, and statistical concepts. • Experience creating journey maps, affinity maps, personas, and design heuristic analyses. • Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook), survey tools (UserZoom, User Testing, Verint, Qualtrics, etc.), and statistical software. • Strong communication, presentation, documentation, and organizational skills. • Ability to work independently, manage multiple projects simultaneously, and maintain attention to detail. • Experience collaborating within design teams and cross-functionally (program management, product management, engineering). • 6+ years’ experience in applied UX and product research, planning and conducting qualitative and quantitative research in complex environments (or a master’s degree and 3 years of professional work experience, or a PhD degree). • Hybrid schedule is preferred. Open to Remote, USA candidates working CST or EST hours for the right person. Education Requirements • BA/BS in computer science, human-computer interaction, experimental psychology, or a related field (or equivalent experience). Benefits • Medical • Dental • Vision • 401K (provided minimum eligibility hours are met) Company Overview • The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health. It was founded in 1981, and is headquartered in Bloomfield, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.cigna.com/. Apply tot his job Apply To this Job