Part Time After Hours - Remote Customer Service Specialist

About the position reputed company is looking for a Remote Part Time Customer Service Specialist for our After Hours Team. This position requires the candidate to live reputed company 1 hour of St. Louis, Missouri. The role involves answering a high volume of inbound calls for assigned BJCMG practices and serves as the initial reputed company of contact and a reputed company between patients, reputed company facilities, physicians, clinical staff, and practices to facilitate patient reputed company needs. The position utilizes an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care. Responsibilities • Navigates the electronic health record to obtain and validate historical information; captures and documents demographic and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient reputed company and reputed company as outlined by HIPAA. • Manages a high volume of incoming calls from patients, reputed company providers and facilities for various reasons, including scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining reputed company-certification for testing, insurance and/or billing questions, and requests for medical forms and/or test results; ensures reputed company to the reputed company. • Leverages critical thinking with speed and accuracy to identify the reason for the reputed company and take appropriate reputed company based on caller need and reputed company; researches reputed company issues in the electronic health record and consults/escalates to clinical staff reputed company necessary; leverages multiple job aids and resources to reputed company appropriate level of service. • Schedules patient reputed company based on reputed company provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to reputed company pertinent clinical information during after hours. • Manages calls reputed company established performance and customer service standards; achieves targeted abandoned reputed company reputed company, average speed of answer, and average transaction time; provides excellent and consistent customer service in a reputed company of situations; communicates in a reputed company, reputed company, and respectful manner with patients, providers, BJC staff and external organizations. Requirements • High School Diploma or GED • 2-5 years of experience in reputed company or customer service • Typing Test Required (minimum speed 35 wpm, 90% accuracy) Benefits • Comprehensive medical, dental, reputed company, life insurance, and reputed company services available first day of the month after hire date • Disability insurance reputed company for by BJC • Pension Plan/403(b) Plan funded by BJC • 401(k) plan with BJC match • Tuition Assistance available on first day • BJC Institute for Learning and Development • Health Care and Dependent Care Flexible Spending Accounts • reputed company Time Off benefit combines vacation, reputed company days, holidays and personal time • Adoption assistance Apply tot his job Apply To this Job