Experienced Patient Care Customer Service Representative – Evening and Weekend Remote Opportunities for Delivering Exceptional Patient Experiences in the Healthcare Industry

Welcome to blithequark: Empowering Patient Care through Innovative Solutions

At blithequark, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the United States. As a national leader in the healthcare industry, we specialize in ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families.

Job Overview: Patient Care Customer Service Representative

We are seeking a compassionate and dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team. As a key member of our team, you will be responsible for delivering exceptional patient experiences through timely and effective communication. This is a unique opportunity to work remotely and make a difference in the lives of our patients.

Key Responsibilities:

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients, ensuring timely delivery of equipment and supplies
• Troubleshoot problems based on patient input, providing empathetic and professional support to address concerns and resolve issues
• Verify orders are complete and accurate, ensuring seamless delivery of care to our patients
• Perform other duties as assigned, contributing to the overall success of our team and the delivery of exceptional patient care

Essential Qualifications:

To be successful in this role, you will need:

• A high school diploma or GED equivalent, with experience in the medical field and administrative record management
• A strong customer service background, with excellent communication and interpersonal skills
• Ability to work independently and as part of a team, with a strong focus on attention to detail and multitasking
• Basic computer skills, including email transmission, internet navigation, and Microsoft applications (Word and Excel)
• Ability to accurately perform simple mathematical calculations and maintain confidentiality when handling sensitive information

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Experience working in a call center or customer service environment, with a focus on patient care and satisfaction
• Knowledge of medical terminology and home medical equipment, with the ability to understand and communicate complex information effectively
• Strong problem-solving skills, with the ability to think critically and outside the box to resolve patient concerns and issues

What We Offer:

At blithequark, we are committed to supporting the growth and development of our team members. As a Patient Care Customer Service Representative, you can expect:

• Competitive pay, with a starting salary of $15 per hour and quarterly bonus opportunities
• 100% remote work arrangement, with the flexibility to work from home and maintain a healthy work-life balance
• Comprehensive benefits package, including 401k, medical, dental, and vision insurance, life insurance, and disability coverage
• Generous paid time off and paid holidays, with the opportunity to recharge and pursue your passions
• Bonus and incentive opportunities, recognizing and rewarding your contributions to our team and the delivery of exceptional patient care

Our Culture and Values:

At blithequark, we are dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in empowering our team members to make a difference in the lives of our patients and their families, and we are committed to supporting the growth and development of our team members through ongoing training and education.

How to Apply:

If you are a compassionate and dedicated individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to our team and the delivery of exceptional patient care.

Equal Opportunity Employer:

blithequark is an equal opportunity employer, committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.

Join Our Team:

Don't miss this opportunity to join a dynamic and growing team that is making a positive impact in the lives of patients and their families. Apply today and take the first step towards a rewarding and challenging career in patient care customer service.