Remote Bilingual Spanish Customer Service Representative for Dynamic Healthcare Company

Introduction to blithequark

Imagine being part of a revolutionary healthcare company that is dedicated to making great healthcare affordable and improving patient outcomes. At blithequark, we are driven by empathy and powered by AI and predictive analytics to build stronger connections with patients and providers. As a physician-led organization, we empower our partners to deliver high-quality healthcare focused on outcomes and value. Our goal is to restore the fulfillment of practicing medicine for providers and make a meaningful difference in the lives of our patients.

Job Overview

We are seeking a highly skilled and compassionate Remote Bilingual (Spanish) Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and members, answering phones in a timely manner, and resolving issues with professionalism and courtesy. If you have a passion for healthcare and a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assure the accurate and timely handling of client and member calls with total follow-through
• Provide excellent customer service, responding to client and provider questions, and resolving issues in a professional and courteous manner
• Answer client and provider questions, including claims payment, status, and coverage information, and interpret client health plan protocol
• Backup to the claims processing area by assisting with reports and workflow queues as assigned
• Maintain accurate and complete call documentation, and check tracer documentation
• Maintain a high level of professionalism, returning incoming calls, and performing other duties as assigned

Essential Qualifications

To be successful in this role, you will need to have:

• Bilingual (English/Spanish) language skills
• Minimum of 2 years of experience in a high-volume healthcare call center
• Knowledge of healthcare claims review or processing
• Health Care/Health insurance background
• Excellent verbal and written communication skills
• Availability for an 8-hour shift between 8am to 6pm Central time

Preferred Qualifications

While not required, we would love for you to have:

• HMO Managed care Medicare Advantage experience
• Experience with BCBS HMOI or other insurance plans
• Use of multiple systems, including Teams, Excel, and Jira

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer various resources dedicated to your learning and development, including training programs, mentorship, and opportunities for advancement. Our goal is to help you achieve your career goals and make a meaningful contribution to our organization.

Work Environment and Company Culture

As a fully remote company, we offer the flexibility to work from home, providing you with the opportunity to spend less time commuting and more time focusing on your professional goals and personal needs. Our company culture is built on the values of diversity, inclusion, and belonging, and we are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth, or other related medical conditions.

Compensation and Benefits

We offer a competitive base pay range of $19.00 to $20.00 per hour, paid bi-weekly, as well as a comprehensive benefits package, including:

• Comprehensive Medical, Dental, and Vision plans
• 401(k) plan with a 3% employer match to your 6% contribution
• Life and Disability insurance
• Voluntary Life options
• Employee Assistance Program (EAP)
• Flexible Time Off tailored to meet your needs and the needs of the business
• Paid parental leave

Conclusion

If you are a motivated and compassionate individual who is passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to making a positive impact in the lives of our patients and providers, and we believe that you can make a meaningful contribution to our team. Apply today and join our dynamic and growing organization!