Sr. Strategic Customer Project Management Professional for Advanced Voice, Ethernet, and Small to Medium Business Solutions - Leading the Delivery of Exceptional Customer Experiences Across Multiple Locations at blithequark

Introduction to blithequark

At blithequark, we are at the forefront of innovation, bringing together the best in media and technology to create unparalleled entertainment and online experiences. As a leader in our industry, we are committed to driving change and pushing boundaries, thanks to our talented team of professionals who are passionate about delivering cutting-edge products and services to our customers. If you share our vision for revolutionizing industries and our goal to lead the future in media and technology, we invite you to join our team and fast-forward your career at blithequark.

Job Summary

We are seeking an experienced Sr. Strategic Customer Project Management Professional to provide management and oversight of business-class advanced voice, ethernet, and small to medium business project offers from order submission through installation. The successful candidate will have in-depth experience, knowledge, and skills in their discipline, with the ability to determine their own work priorities and act as a resource for colleagues with less experience. This is an exciting opportunity to join our team and play a key role in delivering exceptional customer experiences across multiple locations.

Core Responsibilities

The Sr. Strategic Customer Project Management Professional will be responsible for:

• Establishing and managing critical dates required for on-time completion of network and/or product activations and evaluating the impact of change on the overall installation timeline.
• Identifying and managing risks, issues, and gaps that could impact timelines, goals, and installation of services, and developing, triggering, and managing mitigation plans for installation of services.
• Planning agendas for and facilitating required meetings, prioritizing and driving cross-functional activities, and developing and managing communications, summary reports, and status for various audiences.
• Collaborating with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.
• Reviewing sales contracts and validating services with customers to ensure accuracy of product orders.
• Providing guidance to other team members on matters of process, procedure, and organizational compliance, and proactively identifying opportunities for improvement in processes and procedures.
• Consistently meeting or exceeding organizational scorecard, productivity, and quality metrics.
• Supporting multi-location customers with multiple services at each location by managing the installation of the customer’s services.
• Serving as primary contact with customers and IT/technical personnel/vendor/reseller.
• Supporting multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's Degree in a relevant field, or equivalent experience.
• 5-7 years of experience in project management, preferably in a customer-facing role.
• Strong knowledge of business-class advanced voice, ethernet, and small to medium business solutions.
• Excellent communication, troubleshooting, and problem-solving skills.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Certifications in project management, such as PMP or Agile.
• Experience working with customers in a fast-paced, dynamic environment.
• Knowledge of sales contracts and validation processes.
• Experience with cross-functional teams, including sales, operations, and engineering.

Skills and Competencies

The successful candidate will possess:

• Strong business acumen, with the ability to understand customer needs and deliver solutions that meet those needs.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify and manage risks and issues.
• Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and delivery of results.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Sr. Strategic Customer Project Management Professional, you will have access to a range of training and development opportunities, including:

• Formal training programs, such as project management certifications.
• On-the-job training and mentoring, with experienced professionals in your field.
• Opportunities to work on high-profile projects, with a range of customers and stakeholders.
• Access to a range of online learning resources, including webinars, workshops, and conferences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a member of our team, you can expect:

• A collaborative and supportive work environment, with a strong focus on teamwork and communication.
• A range of employee benefits, including health insurance, retirement savings, and paid time off.
• Opportunities to get involved in company-sponsored events and activities, such as volunteer days and social events.
• A commitment to diversity and inclusion, with a range of initiatives and programs to support underrepresented groups.

Compensation, Perks, and Benefits

As a Sr. Strategic Customer Project Management Professional at blithequark, you can expect a competitive salary and benefits package, including:

• A salary range of $78,235.13 - $117,352.70, depending on experience and location.
• A range of employee benefits, including health insurance, retirement savings, and paid time off.
• Opportunities for bonuses and commissions, based on performance and sales targets.
• Access to a range of perks and discounts, including employee discounts on products and services.

Conclusion

If you are a motivated and experienced project management professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the chance to work on high-profile projects, with a range of customers and stakeholders, and to develop your skills and expertise in a dynamic and supportive work environment. Don’t miss out on this opportunity to fast-forward your career and join our team of talented professionals at blithequark. Apply today!