Experienced Czech Customer Support Consultant for Leading SaaS, Software, and Hardware Solutions – Full Remote Opportunity with Blithequark

Introduction to Blithequark and the Industry

Are you passionate about the world of technology and eager to be part of a leading SaaS, Software, or Hardware solutions provider? Look no further than blithequark, a renowned company that offers a unique opportunity to thrive in a multicultural and multilingual environment while enjoying the comfort of your home office. As a Customer Support Consultant at blithequark, you will unlock your potential by mastering new skills, achieving challenging goals, and being part of a team that prioritizes people first.

Job Overview

In this exciting role, you will communicate with hot leads and existing customers via calls, building positive and long-lasting relationships with them. You will be responsible for meeting team KPIs, staying up-to-date with cutting-edge technology, and securely working with customers' sensitive information. By applying the latest customer happiness practices and maintaining a working knowledge of our client's products and services, you will be an integral part of our team's success.

Key Responsibilities

• Communicate with hot leads and existing customers via calls to resolve their queries and concerns
• Build positive and long-lasting relationships with customers to ensure their satisfaction and loyalty
• Meet team KPIs and contribute to the overall success of the customer support team
• Stay up-to-date with cutting-edge technology and apply this knowledge to improve customer support services
• Securely work with customers' sensitive information, maintaining confidentiality and adhering to data protection policies
• Apply the latest customer happiness practices to ensure exceptional customer experiences
• Maintain a working knowledge of our client's products and services to provide accurate and helpful support

Essential Qualifications

To succeed in this role, you will need:

• Excellent Czech and English (B2) communication skills to effectively interact with customers and colleagues
• Attention to details to ensure accuracy and quality in your work
• Analytical and research skills to resolve complex customer issues and improve processes
• A positive and responsible attitude to maintain a high level of customer satisfaction and teamwork
• A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) to work efficiently from home

Preferred Qualifications

While not essential, the following qualifications will be a great plus:

• Customer service or sales experience to bring valuable insights and skills to the role
• Experience with CRM systems to enhance your ability to manage customer interactions and data

Benefits and Perks

At blithequark, we offer a range of benefits and perks to support your career growth, well-being, and work-life balance, including:

• Fixed schedule, Monday to Friday 9 AM–5 PM CET, to provide stability and routine
• Opportunity to work fully remotely, enjoying the flexibility and comfort of your home office
• Inclusive international environment, where you can collaborate with colleagues from diverse backgrounds and cultures
• Compensation in USD, providing a competitive and stable income
• Good bonuses for referring friends, recognizing your contributions to our team's growth
• Paid intensive training and probation, to ensure your success and confidence in the role
• Work-life balance, with a focus on your well-being and happiness
• Responsive management interested in your growth and long-lasting cooperation, providing support and guidance throughout your career
• Greenhouse conditions for self-development, where you can learn, grow, and thrive in a nurturing environment

Who We Are

Blithequark is a leading provider of Support-as-a-Service solutions, offering secure technical, customer support, and CX services to tech companies around the globe. With a presence in over 30 countries and support for over 60 languages, we are a truly international company. Since our inception, we have become an industry leader in premium outsourced customer support, with a strong focus on people, technology, and innovation.

Our Culture and Values

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, embracing diversity and promoting inclusivity. Our culture is built on the principles of respect, empathy, and open communication, where everyone feels valued, supported, and empowered to succeed.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to your career growth and development, providing opportunities for learning, training, and progression. You will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge
• Mentorship and coaching, to guide you in your career journey
• Opportunities for promotion and advancement, as you grow and develop with the company
• A culture of continuous learning, where you can share knowledge, best practices, and experiences with colleagues

Work Environment and Company Culture Highlights

Our work environment is designed to be collaborative, inclusive, and supportive, with a focus on your well-being and happiness. You will enjoy:

• A dynamic and multicultural team, with colleagues from diverse backgrounds and cultures
• A flexible and remote work arrangement, allowing you to work from the comfort of your home office
• A range of social activities and events, to foster teamwork, camaraderie, and fun
• A recognition and reward system, to acknowledge and celebrate your achievements and contributions

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits, including:

• A salary that reflects your skills, experience, and qualifications
• A bonus scheme, to recognize and reward your performance and contributions
• A comprehensive benefits package, including health insurance, retirement plans, and other perks
• A range of discounts and offers, on products and services from our partners and clients

Conclusion

If you are passionate about customer support, technology, and innovation, and are looking for a challenging and rewarding role with a leading company, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to your success, growth, and happiness, and look forward to welcoming you to our team.

Don't miss this chance to join a dynamic and multicultural team, with a range of benefits, perks, and opportunities for career growth and development. Apply now, and take the first step towards an exciting and rewarding career with blithequark.