Experienced Non-Voice Customer Service Agent – Temporary US-Based Position for Delivering Exceptional Client Experiences

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow and scale is at the heart of everything we do. We empower our team to innovate and deliver beyond expectations, and we are now seeking talented individuals to join our team as Non-Voice Customer Service Agents for a temporary employment opportunity.

Our Mission and Values

Our mission is to empower our team to innovate and deliver beyond expectations. We are driven by a passion for excellence and a deep commitment to our clients and team members. If you share our values and are looking for a dynamic, client-focused team to join, we would love to hear from you. At blithequark, we believe in providing a fun, inclusive workplace culture that fosters personal and professional growth, and we are excited to offer this opportunity to the right candidates.

What We Offer

• Competitive compensation and excellent benefits to recognize and reward your hard work and dedication
• Comprehensive training and development programs to help you grow and succeed in your role
• A fun, inclusive workplace culture that values diversity, equity, and inclusion
• Opportunities for personal and professional growth, whether you are looking to advance in your career or develop new skills

About the Role

Our Customer Experience (CX) Team drives customer loyalty, engagement, and value by providing exceptional customer experiences across all channels and touch-points. As a Non-Voice Customer Service Agent, you will be responsible for delivering an exceptional, differentiated, and "concierge-like" customer experience to our community of customers. You will be the face of our brand, providing world-class customer service and support to our clients via email.

Key Responsibilities

• Provide world-class customer service in all interactions with customers, thinking creatively about ways to optimize each customer's experience
• Receive inbound inquiries via email, verify required information, and do your utmost to solve customer problems
• Actively listen and remain empathetic to the needs of each and every customer, tailoring solutions to provide the best experience possible
• Strive to meet and exceed quality and performance metrics, continuously improving your skills and knowledge to deliver exceptional results
• Maintain thorough knowledge of systems and processes, researching and providing accurate information to customers as needed
• Proactively identify and share key insights observed in handling customer inquiries with leadership, contributing to the continuous improvement of our customer experience
• Attend team meetings and additional training sessions as scheduled, staying up-to-date with the latest developments and best practices in customer service

Requirements and Qualifications

We are looking for individuals with above-average written communication skills, who can write clearly and professionally, using proper grammar, spelling, and tone. You should be able to actively listen and use the information provided by the customer to meet their needs, demonstrating empathy and understanding of their emotional state. You should also be able to maintain courtesy, politeness, and confidence throughout the interaction, resolving sensitive issues and diffusing escalated scenarios with ease.

• Above-average written communication skills, with the ability to write clearly and professionally
• Ability to actively listen and use the information provided by the customer to meet their needs
• Demonstrated empathy and understanding of the customer's emotional state
• Courtesy, politeness, and confidence in all interactions with customers
• Ability to adapt and thrive in a fast-paced, rapidly changing environment
• Highly detail-oriented and solution-focused critical thinking skills

Technical Requirements

To be successful in this role, you will need a reliable computer, headset, and camera that passes our tech check to ensure seamless participation in training and day-to-day responsibilities. You should also be comfortable working in a remote environment, with strong communication and responsiveness skills to stay connected with the team and deliver exceptional results.

Blackout Periods and Time Off

Please note that there will be blackout periods during this contract, specifically from November to January, when time off may not be granted due to coverage requirements. We appreciate your flexibility and understanding in this regard, and we are happy to discuss the details of the blackout periods with you further.

Why Join blithequark?

At blithequark, we are committed to providing a positive and supportive work environment that fosters growth, development, and success. We offer a range of benefits and perks, including competitive compensation, comprehensive training and development programs, and opportunities for personal and professional growth. If you are looking for a dynamic, client-focused team to join, and you share our passion for delivering exceptional customer experiences, we would love to hear from you.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application to join our team as a Non-Voice Customer Service Agent. We can't wait to hear from you and explore how you can contribute to our mission of delivering exceptional customer experiences.

Conclusion

In conclusion, we believe that this role offers a unique opportunity for the right candidate to join a dynamic and client-focused team, and to develop their skills and knowledge in a fast-paced and rapidly changing environment. If you are passionate about delivering exceptional customer experiences, and you share our values and mission, we encourage you to apply for this exciting opportunity. Thank you for considering blithequark as your next career step – we look forward to hearing from you soon!