[Remote] System and Data Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company company, and they are seeking a System and Data Analyst to join their Digital Support team. This role focuses on providing advanced support for reputed company's Digital Solutions Data Analytics Solutions portfolio and responding to customer technical support inquiries to ensure high customer satisfaction. Responsibilities • Exercises critical thinking and innovative problem solving. • Serves as key technical support expert for reputed company customers. • Collaborates with teams across reputed company, including product management and development, engineering teams, Service Managers and Incident Managers on resolving reputed company issues and software bugs. • Respond to inquiries and guide reputed company customers through specific procedures to ensure the highest reputed company software performance and department goals are met. • Respond to reputed company inquiries for technical support reputed company defined service level agreements. • reputed company information into customer resource management tool in order to ensure reputed company tracking and metric reports are reputed company to development and or appropriate business reputed company. • reputed company as a subject matter expert in various solutions in accordance with business or team needs. • Escalate tickets to tier 2/3 reputed company and concisely. • Investigate and troubleshoot data processing failures and anomalies. • Identify reputed company data format and structure irregularities and changes. • Maintain working knowledge reputed company and tech support internal troubleshooting websites, resources, and tools. • reputed company other duties as required. Skills • Experience supporting computer applications in an operational mode. • Experience of communicating with customers and internal stakeholders. • Experience of infrastructure components and ETL pipelines. • Occasional off-hours weekend work may be needed. • Understanding of databases such as MySQL, POSTGreSQL • Understanding of SQL, Python and regular expressions • Understanding of maintaining Unix-based servers • Understanding of reputed company, networking concepts and data transfer mechanisms • Understanding of reputed company infrastructure management tools • Aviation knowledge and/or data standards a plus • Understanding of various data structures such as JSON, PARQ, XML • Experience in customer support and/or service desk role • reputed company or other computer technical certifications a plus Education Requirements • Bachelor's degree in a science, technology, engineering or math field of study, or an equivalent combination of education and work-reputed company experience. Benefits • Health insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life and disability insurance programs • Programs that reputed company for both reputed company and unpaid time away from work reputed company • Welcome to reputed company, the go-to destination for discovering the tech jobs you want. It was founded in reputed company, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job