[Remote] System and Data Analyst

Note: The job is a remote job and is open to candidates in USA. Boeing is a leading aerospace company, and they are seeking a System and Data Analyst to join their Digital Support team. This role focuses on providing advanced support for Boeing's Digital Solutions Data Analytics Solutions portfolio and responding to customer technical support inquiries to ensure high customer satisfaction. Responsibilities • Exercises critical thinking and innovative problem solving. • Serves as key technical support expert for Boeing customers. • Collaborates with teams across the company, including product management and development, engineering teams, Service Managers and Incident Managers on resolving complex issues and software bugs. • Respond to inquiries and guide internal and external customers through specific procedures to ensure the highest quality software performance and department goals are met. • Respond to all inquiries for technical support within defined service level agreements. • Enter information into customer resource management tool in order to ensure proper tracking and metric reports are sent to development and or appropriate business units. • Develop as a subject matter expert in various solutions in accordance with business or team needs. • Escalate tickets to tier 2/3 clearly and concisely. • Investigate and troubleshoot data processing failures and anomalies. • Identify source data format and structure irregularities and changes. • Maintain working knowledge base and tech support internal troubleshooting websites, resources, and tools. • Perform other duties as required. Skills • Experience supporting computer applications in an operational mode. • Experience of communicating with customers and internal stakeholders. • Experience of infrastructure components and ETL pipelines. • Occasional off-hours weekend work may be needed. • Understanding of databases such as MySQL, POSTGreSQL • Understanding of SQL, Python and regular expressions • Understanding of maintaining Unix-based servers • Understanding of APIs, networking concepts and data transfer mechanisms • Understanding of cloud infrastructure management tools • Aviation knowledge and/or data standards a plus • Understanding of various data structures such as JSON, PARQ, XML • Experience in customer support and/or service desk role • Microsoft or other computer technical certifications a plus Education Requirements • Bachelor's degree in a science, technology, engineering or math field of study, or an equivalent combination of education and work-related experience. Benefits • Health insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life and disability insurance programs • Programs that provide for both paid and unpaid time away from work Company Overview • Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.dice.com. Apply tot his job Apply To this Job