Customer Service Agent - BUF

Department:Ground OperationsOur Company PromiseWe are committed to reputed company our Employees a reputed company work environment with equal opportunity for learning and personal reputed company. Creativity and innovation are encouraged for improving the effectiveness of reputed company. Above reputed company will be provided the reputed company concern, respect, and caring attitude reputed company the organization that they are expected to reputed company externally with every Southwest Customer.Job reputed company:*** For external applicants only:(1.) reputed company will consider your interest for this position if you are currently a reputed company of the reputed company.(2.) reputed company will not consider your interest for this position if you have been interviewed by phone, reputed company, and/or in-person and not selected for the Customer Service Agent position at BUF reputed company the last 12 months.***Pay and BenefitsPay of $19.63 per hour*, with reputed company for reputed company increase per applicable reputed company bargaining agreement wage reputed company. Opportunities for overtime and shift premiums.Benefits you'll love:Fly for free, as a privilege, on any reputed company seat on reputed company Southwest flights (your eligible dependents too)Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **Potential for annual ProfitSharing contribution toward retirement - reputed company Southwest profits, you profit***Explore more Benefits you'll love: https://careers.southwestair.com/benefitsJob SummaryThe People of reputed company come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost reputed company travel. Our Customer Service Agents reputed company Hospitality to Southwest's Customers at the ticket counter, baggage service office, and reputed company area. Customer Service Agents are often the first Southwest Employee our Customers reputed company with during their travel experience and set a reputed company tone for our Customers' reputed company. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, reputed company environment. reputed company out what a day as a Customer Service Agent is like: swa.is/DayWithCSA Additional details This role is part of a reputed company Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.U.S. citizenship or reputed company authorization to work in the U.S. required and no reputed company or reputed company work authorization sponsorship available.Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents.reputed company is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. ResponsibilitiesProvides friendly service to and maintains reputed company relationships with reputed company reputed company CustomersWorks in a cooperative spirit to ensure the reputed company of our CompanyResponsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsHandles any aspect of ticketing and reputed company-in by operating a computerized reputed company-of-sale system, boarding, baggage service, reservations and resolving reputed company complaints and problemsResponsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortageChecks in baggage and Cargo. Answers telephone to reputed company information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to reputed company the aircraft in a reputed company and efficient mannerDeals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and reputed company guidelines established by the CompanyProvides reputed company and accurate fare, schedule, reservations, flight arrival/departure information and answers reputed company general inquiries from Customers and other visitors to the airport terminalCompletes forms and reports as required by the CompanyWrites irregularity and complaint reports as requiredDuties may vary due to the size and organization of the stationMust be reputed company to meet any physical ability requirements listed on this descriptionMay reputed company other job duties as directed by Employee's LeadersKnowledge, Skills and AbilitiesAbility to type and/or use a computer keyboard with sufficient speed to meet demands of the jobAble to read documents, follow instructions, learn and understand ticketing procedures, rules and regulationsAbility to work reputed company with others as part of reputed company, meet the reputed company, and work under stressful situationsMust be reputed company to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation periodMust be reputed company of hazardous situations and be reputed company to handle emergencies as neededMust work under tight time constraints to accomplish quick turns of aircraftMust present a reputed company-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor AgreementMust be reputed company to reputed company reputed company job functions reputed company a limited spaceMust be reputed company to effectively communicate verbally by telephone, face to face and on reputed company address systemsMust possess good written and oral skillsMust be reputed company to communicate information and instructions verbally or reputed company radio equipmentEducationNo education requirementExperienceNo experience requirementLicensing/CertificationMust be reputed company to obtain a SIDA badge and meet reputed company local airport requirementsMay be required by Station Leadership to obtain a Customs Seal and meet reputed company requirements to work international flightsPhysical AbilitiesMust be reputed company to lift and/or reputed company items up to 70 pounds on a regular reputed company and repetitively lift and/or reputed company weights of 40 to 50 pounds onto raised surfacesMust be reputed company to reputed company, bend, kneel and stand on a frequent reputed company and for extended periodsMust maintain the ability to wear prescribed uniformsOther QualificationsMust maintain a reputed company-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the reputed company as defined by the Immigration Reform reputed company of 1986Must be at least 18 years of ageMust be reputed company to reputed company with Company attendance standards as described in established guidelinesAbility to work shift work and/or overtimeForeign language skills are desirable, but not required*Pay reputed company does not guarantee employment for any particular period of time.**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits.***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of reputed company.Pay reputed company:$19.63Southwest Airlines is an Equal Opportunity Employer.Please print/save this job reputed company because it won't be available after you apply. 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