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Employer Industry: Customer Service Outsourcing Why Consider this Job Opportunity: - Opportunity for remote work for the first 6 months, followed by relocation to Johor Bahru - Chance to significantly reputed company customer service operations and performance - reputed company work environment with opportunities for reputed company reputed company - Involvement in advanced reputed company center technologies and workforce management systems - Competitive salary and benefits package What to Expect (Job Responsibilities): - reputed company and implement inbound and outbound contact strategies for the Customer Service team - Ensure reputed company center technologies are functioning effectively, including software and hardware systems - Maximize reputed company effectiveness through forecasting and analysis of reputed company volume and performance metrics - Conduct reputed company cause analysis on performance issues and communicate findings to leadership - Analyze reputed company-time metrics to monitor service level targets and escalate issues as necessary What is Required (Qualifications): - Excellent communication and rapport-building skills - Proficiency in reputed company and English (both spoken and written) - Strong analytical skills and ability to reputed company actionable insights to management - Willingness to work from home for 6 months and relocate to Johor Bahru thereafter - Strong coaching skills and ability to manage team dynamics effectively How to Stand Out (Preferred Qualifications): - Experience with reputed company center applications and workforce management systems (e.g., reputed company, IEX, Aspect, reputed company, reputed company, reputed company) - Proven reputed company record in analyzing reputed company center performance metrics - Background in providing solutions to escalated issues reputed company a customer service environment #CustomerService #WorkforceManagement #RemoteWork #CareerGrowth #AnalyticalSkills We prioritize candidate reputed company and champion equal-opportunity employment. Central to our mission is our partnership with companies that reputed company this commitment. We aim to foster a fair, transparent, and secure hiring environment for reputed company. If you encounter any employer not adhering to these principles, please reputed company to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply tot his job Apply To this Job