Experienced Customer Service Representative – Remote Work Opportunity in Nebraska for Delivering Exceptional Member Experiences and Driving Business Growth

Introduction to Blue Cross and Blue Shield of Nebraska

At Blue Cross and Blue Shield of Nebraska, we are dedicated to being a champion for the health and well-being of our members and the communities we serve. Our team is the driving force behind this promise, and as the healthcare industry continues to evolve, we are seeking forward-thinking professionals to join us in delivering exceptional service and making a powerful impact. As a member of Team Blue, you will find purpose, opportunities, and the support you need to build a meaningful career and contribute to the betterment of our community.

About the Role

We are currently seeking an experienced and skilled Customer Service Representative to join our team in a remote work capacity. As a Customer Service Representative, you will be the primary customer interface for inquiries, providing exceptional service, and educating our members about our products and services. You will serve as a member advocate, building trust and being the voice of the customer. By utilizing established best practices, attending ongoing training, and leveraging resources and tools, you will navigate our members through the complex world of insurance, providing expert guidance and support.

Key Responsibilities

• Handle incoming phone calls and respond to customer inquiries via telephone, written correspondence, fax, web, and/or electronic mail
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevate sensitive customer requests when necessary, ensuring timely and effective resolution
• Comply with State and Federal regulations and mandates, staying current on policies and procedures to support our customers and ensure compliance
• Remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Requirements and Qualifications

To be considered for this position, you must have a High School Diploma or Equivalent and at least three years of experience in a complaint-type customer service office setting, preferably in the health insurance or related field. An equivalent combination of education and experience may be substituted for this requirement. You must also be available for 9-12 weeks of live virtual training, which will be held Monday to Friday, 8:00 am - 4:30 pm (Central Time Zone).

Preferred Qualifications

• Basic medical/dental terminology and contract interpretation skills are a plus
• Experience working in a fast-paced, dynamic environment with a strong focus on customer satisfaction
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with our members
• Strong problem-solving and analytical skills, with the ability to navigate complex systems and resolve customer issues effectively

What We Offer

In return for your skills and experience, we offer a competitive salary of $39,520 annually, plus a comprehensive benefits package, including health benefits effective the 1st of the month following your start date. You will also have the opportunity to work from home, with a dedicated, distraction-free workspace and reliable internet service provider required. Our training program is designed to equip you with the knowledge and skills you need to succeed in this role, and you will have the support of our experienced team every step of the way.

Work Schedule and Training

After completing the initial training program, you must be able to work any 8.5-hour shift between 7:30 am - 6:00 pm (Central Time Zone) Monday to Friday. Our training program is interactive, and you will be required to have a camera and audio capabilities for virtual training purposes.

Career Growth and Development

At Blue Cross and Blue Shield of Nebraska, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities, designed to help you build your skills and advance your career. You will also have the opportunity to work with a talented and dedicated team, who are passionate about delivering exceptional service and making a difference in the lives of our members.

Company Culture and Values

We strongly believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. We are an Equal Opportunity/Affirmative Action Employer, and we welcome applications from minorities, females, disabled individuals, and veterans. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence, and we are seeking individuals who share these values and are passionate about delivering exceptional service.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to the success of our team.

Conclusion

Join our team at Blue Cross and Blue Shield of Nebraska and become part of a dynamic and dedicated group of professionals who are passionate about delivering exceptional service and making a difference in the lives of our members. As a Customer Service Representative, you will have the opportunity to build a rewarding and challenging career, with a competitive salary, comprehensive benefits, and ongoing training and development opportunities. Apply today and take the first step towards a fulfilling and successful career with our team!