Experienced Healthcare Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a presence in multiple locations and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, blithequark is a force of good in supporting communities, clients, and the environment. Our mission is to make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.

About the Role

We are seeking an experienced and passionate Healthcare Customer Service Representative to join our team at blithequark. As a key contributor to our customer service team, you will be responsible for fielding customer inquiries, finding innovative ways to respond to varying questions, issues, and concerns, and providing exceptional service to our clients. This is a remote work opportunity, allowing you to work from the comfort of your own home and collaborate with our virtual team.

Key Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues that may arise
• Escalate interactions when necessary and appropriate to ensure timely and effective resolution
• Respond to requests for assistance and/or possible processing payments in a professional and courteous manner
• Track all call-related information for auditing and reporting purposes to ensure data accuracy and compliance
• Provide feedback on call issues to help improve our customer service processes and procedures
• Upsell products or services as required to meet business objectives and customer needs

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• Ability to work remotely in a virtual team environment with minimal supervision
• 6 months of customer service experience preferred, with a focus on healthcare or a related field
• Over 18 years of age and high school graduate or equivalent
• Ability to type 25 words per minute with high accuracy and attention to detail
• Comfort with desktop computer systems and proficiency in Windows operating systems
• Proven oral and written communication skills, with the ability to navigate complex customer issues
• Logical problem-solving skills and ability to prioritize work effectively in a fast-paced environment

Work from Home Requirements

To work from home with blithequark, you will need to meet the following technical requirements:

• Internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• ISP with no packet loss and ping under 50ms to ensure reliable and stable connectivity
• Proof of internet speed required to verify compliance with our technical requirements
• Clean and quiet workspace with minimal distractions and interruptions

Career Growth and Development Opportunities

At blithequark, we are committed to providing our employees with opportunities for growth and development. Our company culture is built on the principles of inclusion, diversity, and employee well-being, and we believe that when our employees are happy and healthy, they are more productive, creative, and engaged. As a Healthcare Customer Service Representative, you will have the opportunity to advance your career and develop new skills, with potential opportunities for advancement into leadership roles or specialized positions.

Benefits and Perks

As a valued member of our team, you will be eligible for a range of benefits and perks, including:

• Paid training to help you develop the skills and knowledge you need to succeed in your role
• Competitive wages and compensation package to recognize your contributions and hard work
• Full benefits, including medical, dental, vision, 401k, and more to support your physical and financial well-being
• Paid time off and employee wellness programs to help you maintain a healthy work-life balance
• Opportunities for career advancement and professional growth to help you achieve your long-term goals

Company Culture and Values

At blithequark, we are committed to creating a culture of inclusion, diversity, and employee well-being. We believe that our employees are our greatest asset, and we strive to provide a work environment that is supportive, collaborative, and empowering. Our values are built on the principles of respect, integrity, and excellence, and we expect all our employees to embody these values in their work and interactions with colleagues and customers.

Equal Opportunity Employer

blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and we strive to create an environment that is inclusive and respectful of all employees.

Conclusion

If you are a motivated and passionate individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Healthcare Customer Service Representative role at blithequark. With our commitment to employee well-being, career growth, and diversity, we believe that we offer a unique and exciting work environment that will help you achieve your goals and reach your full potential. Apply now to join our team and start your journey with blithequark!