Experienced Part-Time Customer Service Representative – Remote Work Opportunity with Blithequark

Welcome to Blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our innovative approach to customer service. As a progressive and technology-driven company, we are committed to providing our customers with first-class support while embracing the latest advancements in technology. We are now seeking highly skilled and motivated individuals to join our Blended Support Team as Part-Time Customer Service Representatives, working from the comfort of their own homes.

About the Role

As a Part-Time Customer Service Representative at blithequark, you will be an integral part of our customer service team, responsible for providing top-notch support to our clients across multiple accounts. This exciting opportunity involves handling inbound calls, emails, and chats, following a guided process, and logging each interaction in our Customer Relationship Management (CRM) system. Your exceptional communication skills, both verbal and written, will enable you to effectively resolve customer inquiries, concerns, and issues in a professional and courteous manner.

Key Responsibilities:

• Handle inbound calls, emails, and chats from customers, providing timely and effective solutions to their queries and concerns
• Gather and verify customer information, documenting it accurately in our CRM system
• Follow a guided process to ensure consistency and quality in customer interactions
• Utilize multiple systems and technologies to navigate and resolve customer issues efficiently
• Provide exceptional customer service, ensuring a positive experience for every customer interaction
• Meet and exceed performance metrics, including quality, productivity, and customer satisfaction targets

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

Essential Qualifications:

• Previous customer service experience, preferably in a high-call-volume environment
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely
• Proven ability to deal with upset customers, de-escalating situations effectively and professionally
• Exceptional attention to detail, with the ability to multitask and navigate multiple systems simultaneously
• Technical abilities sufficient to install, uninstall, and troubleshoot your own equipment

Preferred Qualifications:

• Previous call center experience, preferably in a remote or virtual environment
• Basic technical support experience, with knowledge of hardware and software applications
• Previous experience working remotely, with a proven ability to work independently and manage time effectively

Technical Requirements

To perform this role, you will need to have the following technical requirements:

• Desktop Windows Computer (NO MACs or Chromebooks)
• Processor: Intel i3, i5, i7, or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
• 8GB RAM as a floor, 16GB RAM preferred
• Dual Monitor
• A high-quality USB headset
• Hardwired internet connection at all times
• Minimum internet speeds of 20Mbps download, 10Mbps upload, and less than 20ms ping stability
• No Spectrum internet connection

Work Environment and Company Culture

At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a remote worker, you will be an integral part of our virtual team, with opportunities to collaborate and interact with colleagues and managers through various digital channels. We prioritize work-life balance, offering flexible scheduling and a range of benefits to support your well-being and career advancement.

Compensation and Benefits

We offer a competitive hourly rate of $13.00-$15.00, depending on experience, as well as a range of benefits, including:

• PT Sick time eligible after 6 months of employment
• Paid Time Off and 401k with Company Match eligible after 1 year of employment
• Perfect Attendance Quarterly Bonus

As a W4 employer, we do not hire independent contractors, and you will be eligible for all benefits and perks as a valued member of our team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Part-Time Customer Service Representative, you will have access to a range of learning resources, including:

• Comprehensive training programs to enhance your skills and knowledge
• Regular coaching and feedback to support your performance and development
• Opportunities for career advancement and promotion within the company

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our Blended Support Team at blithequark. With a commitment to innovation, technology, and customer satisfaction, we offer a unique and rewarding work environment that supports your growth, development, and success. Apply now to take the first step in your career with blithequark!