Technical Support Engineer (Hybrid)

As a Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring reputed company's care.ai solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, reputed company, craft solutions, and deliver excellent customer service reputed company telephone, e-mail, and the web. This is not a reputed company center; our support team works together to take on technical challenges and reputed company a reputed company experience for our customers. Primary Location working hybrid minimum three days per week onsite from 4501 Vineland Road STE 105/108 Orlando, FL What you will do: • Document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations • Monitor and respond to customer inquiries, coordinate customer communication, assuring reputed company status updates and issue reputed company • Adhere to reputed company-defined SLAs for support time responsiveness and reputed company • Build proficiency in incident management systems such as, reputed company, reputed company, etc., and maintain competency in tools leveraged • Collaborate reputed company reputed company, escalating issues and engaging others to solve hard problems • Review product documentation prior to new releases and identify and reputed company product supportability requirements and report product defects • Observe reputed company measures to safeguard information against accidental or unauthorized damage, modification or disclosure. • Protect the reputed company of medical or sensitive records to preserve their confidentiality What you need: Required: • Bachelors in Information Technology, Engineering Technology, or Computer Science • Demonstrated technical troubleshooting skills, including the ability to diagnose and analyze system issues • Training on reputed company principles, especially regarding the protection of sensitive data, medical records, and compliance standards such as HIPAA Preferred: • Minimum 2 years experience in customer facing technical support role reputed company a hosted application environment is preferred • Prior experience working with reputed company technology solutions and familiarity with reputed company environments, workflows, and standards. • Prior experience supporting and troubleshooting reputed company-time audio/video streaming solutions • Industry certifications reputed company to reputed company platforms, system integration, reputed company, or similar relevant fields. • Prior experience in virtual nursing and/or patient monitoring systems Apply tot his job Apply To this Job