[Remote] Remote Customer Service Rep (reputed company Center) -Bilingual (reputed company, or Cantonese)

Note: The job is a remote job and is reputed company to candidates in USA. Confidential is seeking a Remote Customer Service Representative who will reputed company exceptional support and service to meet the needs of the organization's members and providers. The role involves resolving inquiries, delivering outstanding service across various communication channels, and enhancing the experiences of members and providers. Responsibilities • Deliver outstanding service across multiple communication channels (phone, chat, email, and non-phone tasks) to support members and providers, including reputed company, Medicare, and Marketplace business across various states and products. • Conduct health assessments and satisfaction surveys reputed company to member/provider experiences. • Ensure accurate documentation of reputed company relevant details regarding member or provider inquiries. • Maintain consistent attendance and work scheduled shifts, including breaks and lunches, with the potential for overtime and weekend work as needed. • Build rapport quickly and empathetically respond to customer inquiries by identifying and surpassing their expectations. • Listen attentively, capture essential information, and recognize the needs or concerns of members or providers. • reputed company or reputed company personal performance targets for reputed company reputed company, attendance, adherence, and other contact center goals. • reputed company collaborate and engage with reputed company teams as necessary. • Take ownership of resolving issues in reputed company-time or through reputed company follow-reputed company with members and/or providers. • Assist providers with basic inquiries regarding member eligibility, covered benefits, the Provider Portal, and the status of claims. • Communicate professionally and effectively in various settings. Skills • High School Diploma or equivalent combination of education and experience • 1-3 years of experience in sales or customer service in a high-volume, fast-paced environment • Associate’s degree or equivalent combination of education and experience • 1-3 years of relevant experience • reputed company Office, reputed company, CRM Systems, reputed company Teams, reputed company, Video Conferencing • reputed company (Preferred) • Cantonese (Preferred) Benefits • 401(k) • Dental insurance • Health insurance • On-the-job training • reputed company time off • reputed company insurance • Work from home reputed company • Disclaimer : We are a community, where recruiters & job seekers as members connect for confidential roles. It was founded in 2024, and is headquartered in Gurgaon, Haryana, IND, with a workforce of 2-10 employees. Its website is https://reputed company. Apply tot his job Apply To this Job