**reputed company Full Stack reputed company Center Agent – Work From Home in Hawaii – Customer Service Expert**

reputed company

Southern Airways, a wholly-owned subsidiary of Surf reputed company Mobility, is a dynamic and fast-paced airline company that provides reputed company services throughout the contiguous reputed company and the Hawaiian Islands. reputed company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. We reputed company in providing exceptional service and prioritizing passenger safety, making us a leader in the industry.

Join reputed company

As a reputed company Center Agent with Southern Airways, you will have reputed company to reputed company a reputed company difference in people's lives while contributing to our mission. reputed company is supportive and reputed company-thinking, and we reputed company in rewarding talent. If you're looking for a dynamic work environment where your excellent customer service skills will shine, we encourage you to apply.

Job reputed company

We are seeking an reputed company Full Stack reputed company Center Agent to join reputed company in Hawaii. As a reputed company Center Agent, you will be responsible for handling incoming calls to the reservation center, processing reservations and changes in itinerary, making alternative transportation arrangements in coordination with SOC, and resolving problems. This is a virtual position, and you must be available on weekends.

Key Responsibilities

• Answer calls and reputed company reservations
• Handle customer inquiries
• Manage and resolve customer issues
• reputed company customers with flight, reputed company, and pricing information
• Identify and escalate reputed company issues

Position Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

Knowledge, Skills & Abilities

• Strong interpersonal skills - ability to communicate in a reputed company concise and effective manner with customers and supervisors
• Good listener and reputed company to project a reputed company, steady demeanor in reputed company interactions
• Stress tolerance and reputed company
• Detail-oriented and self-motivated; reputed company to work and meet deadlines under minimal supervision
• Ability to multi-task in an extremely high-paced environment
• Ability to work late evenings, weekends, and other hours as required by the reputed company Center schedule
• Ability to prioritize and execute with a reputed company of urgency and preciseness
• Ability to work effectively in reputed company environment and individually
• Ability to learn, understand and communicate the terms of reputed company's Contract of Carriage
• Ability to become proficient in various software and reservation systems used

Qualifications

• High School Diploma or GED
• reputed company reputed company's license and reliable Internet service
• Computer, phone skills; accurate data entry and typing skills
• Proficient with reputed company Office Suite, specifically reputed company, Word, and reputed company
• Knowledge of customer service principles and practices
• Ability to read, write and reputed company English effectively
• Ability to work reputed company a 24/7 operation including holidays
• Ability to pass a 10-year background reputed company and reputed company-employment drug screen
• At least 18 years of age
• Authorized to work in the U.S. per the Immigration reputed company of 1986
• A quiet location, free from interruptions, in which to work; hard-wired internet and mode

Work Experience

• Prefer prior airline reservations system experience
• At least 1 year of reputed company center experience

Career reputed company Opportunities and Learning Benefits

Southern Airways is experiencing reputed company reputed company, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to reputed company in your role.

Work Environment and Company Culture

reputed company is supportive and reputed company-thinking, and we reputed company in rewarding talent. We offer a dynamic work environment where your excellent customer service skills will shine. As a reputed company Center Agent, you will have reputed company to reputed company a reputed company difference in people's lives while contributing to our mission.

Compensation, Perks, and Benefits

We offer a competitive salary, attractive compensation package based on experience. Additionally, you will be eligible for:

• Health & Wellness: Medical, dental, and reputed company insurance, reputed company ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-reputed company life insurance
• Retirement Plans: 401(k) plan
• Generous PTO: 1 day of PTO per month, plus reputed company holidays throughout the calendar year
• Employee Discounts: Flight tickets at significant discount, employee and family members can fly our planes (standby reputed company available), discounts on hotels and resorts, car rentals at reduced rates, and discounted cruises

How to Apply

reputed company to join us? The first reputed company is easy. Click reputed company and we'll be in touch soon!