Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Welcome to blithequark

In these dynamic times, blithequark is at the forefront of innovation, adapting, growing, and hiring talented individuals to join our dedicated teams. As a leader in the health insurance sector, we are committed to making finding and enrolling in health insurance simple and accessible. Our vision is built on a foundation of excellence, and we are seeking reliable, dedicated, and self-driven Remote Customer Service Representatives to be part of our mission. At blithequark, we foster a motivating and positive work environment, even in a remote setting, where our team members can thrive and grow professionally.

About Our Company

blithequark boasts the largest state-based marketplace footprint, empowering millions of consumers across the country to make informed health plan decisions through our consumer-friendly interface and decision support tools. We develop and operate award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative solutions include eligibility determination, plan selection, and enrollment technology for state agencies, as well as agent marketing and call center tools and services.

Job Overview

We are seeking a full-time Remote Customer Service Representative to join our elite team. As a key member of our customer service team, you will play a vital role in delivering an exceptional customer experience, providing guidance and support to individuals navigating the health insurance landscape. This is a unique opportunity to be part of a dynamic team that is making a real difference in people's lives.

Compensation Details

We offer a competitive compensation package, including:

• Base Pay: $14.50 per hour
• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Requirements

To be considered for this role, you must:

• Be at least 18 years of age or older
• Have a minimum Internet Speed of 35 mb/s
• Have a dedicated, private, and secure workspace
• Have a personal laptop or desktop computer required for the Training Period
• Commit to full attendance during the 3-week Training period
• Complete a background check and health screening
• Have Cable/Fiber Broadband Internet with a hard-wired ethernet connection (note: Mobile Internet Service Providers and Satellite are not compatible with our internal systems)

Essential Responsibilities

As a Remote Customer Service Representative, your key responsibilities will include:

• Inbound/Outbound Calls: Handling customer inquiries and providing support via phone
• Delivering the highest level of customer service experience consistently
• Managing customer accounts and providing technical support
• Application Data Entry: Accurately and efficiently entering customer data into our systems
• Online chat inquiries: Responding to customer inquiries via online chat as assigned
• Interpreting and following defined procedures and policies
• Creative problem-solving skills: Resolving customer issues in a timely and professional manner
• Flexibility and adaptability: Adapting to changing projects and updates in a fast-paced environment
• Time and task management: Effectively managing multiple tasks and prioritizing responsibilities
• Extensive self-study, training, and testing: Committing to ongoing learning and professional development
• Adhering to regulated guidelines for communications via all channels

Qualifications

To succeed in this role, you should have:

• Moderate to Advanced computer skills
• A high level of comfort learning new technology
• A high level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

While not required, the following experience is preferred:

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

At blithequark, we are committed to supporting the growth and development of our team members. We offer:

• Paid Training: Comprehensive training to ensure your success in the role
• Full-Time, Seasonal temp-to-permanent roles: Opportunities for career advancement and stability
• Performance and attendance-based incentives: Rewards for outstanding performance and dedication
• The convenience of working from home: Flexible work arrangements to support work-life balance
• Collaborative and supportive team environment: A positive and motivating work environment
• 401K Match: Competitive retirement savings plan
• Individual Coverage HRA (ICHRA): Support for your health insurance needs
• Paid time off (PTO): Generous paid time off to recharge and relax

Career Growth Opportunities

At blithequark, we are committed to supporting the growth and development of our team members. As a Remote Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in the health insurance sector
• Advance your career through training and professional development
• Take on new challenges and responsibilities
• Contribute to the development of new initiatives and projects

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and motivating work environment. We believe in:

• Supporting the growth and development of our team members
• Fostering a culture of excellence and innovation
• Encouraging open communication and collaboration
• Recognizing and rewarding outstanding performance and dedication

Conclusion

If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you will be part of a dynamic team that is making a real difference in people's lives. Join us and take the first step towards a rewarding and challenging career in the health insurance sector.