Experienced Customer Service Data Representative – Full-Time Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As a leading provider of workforce solutions, we are committed to fostering a culture of excellence, diversity, and inclusion. Our mission is to empower individuals to achieve their full potential and make a meaningful impact in their careers. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our dynamic team as a Customer Service Data Representative.

Job Overview

In this full-time, contract position, you will play a vital role in collecting and analyzing data from program participants, providing exceptional customer service, and contributing to the success of our research initiatives. As a Customer Service Data Representative, you will work remotely from Durham, NC, with flexible scheduling available between 9:00 a.m. and 11:00 p.m., Monday through Friday. With a competitive hourly rate of $18, this is an excellent opportunity to advance your career in customer service and data collection.

Key Responsibilities

• Utilize internet databases and research systems to locate and identify points of contact for program participants, ensuring accurate and efficient data collection.
• Perform data entry of case information into our case management system, maintaining high standards of accuracy and attention to detail.
• Engage and respond to participants via phone, following a scripted questionnaire to collect research data and communicate the goals of the survey.
• Persuade stakeholders to participate in the survey, addressing concerns and highlighting the value of their contribution.
• Attend all mandatory training sessions related to survey data collection, staying up-to-date with best practices and industry developments.
• Maintain quality standards for data collection, ensuring the integrity and reliability of our research findings.

Position Requirements

To succeed in this role, you will need:

• A quiet, disruption-free workspace with a high-speed internet connection (minimum 25 Mbps download speed and 3 Mbps upload speed) to ensure seamless communication and data transmission.
• Access to a personal email account and phone (either landline or cell) for effective communication with participants and team members.
• Excellent computer skills, with experience navigating multiple programs and systems, including our case management system.
• Strong interpersonal, problem-solving, and critical-thinking skills, with the ability to interact comfortably and professionally with diverse stakeholders.
• Effective time management and self-motivation, with the ability to work independently and manage multiple tasks and priorities.
• A high school diploma or equivalent, with 1-2 years of customer service experience or a related combination of education, training, and experience.

Essential Qualifications

The ideal candidate will possess:

• Excellent communication and interpersonal skills, with the ability to engage and persuade stakeholders.
• Strong attention to detail, with a focus on accuracy and quality in data collection and entry.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Comfort with technology, including internet databases, research systems, and case management software.
• Strong problem-solving and critical-thinking skills, with the ability to analyze data and identify trends.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in data collection, customer service, or a related field.
• Familiarity with research methodologies and survey design.
• Experience working with diverse populations, including underserved communities.
• Proficiency in multiple languages, with the ability to communicate effectively with participants from diverse backgrounds.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Service Data Representative, you will have access to:

• Comprehensive training and onboarding programs, ensuring your success in the role.
• Ongoing coaching and feedback, with opportunities for professional development and advancement.
• A supportive and collaborative team environment, with a focus on teamwork and mutual respect.
• Opportunities for career advancement, with a clear path for professional growth and development.

Work Environment and Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. As a remote team member, you will be part of a dynamic and diverse community, with opportunities to connect with colleagues and contribute to our mission. We offer:

• A flexible and autonomous work environment, with the ability to work from home and manage your schedule.
• A culture of respect, empathy, and inclusivity, with a focus on diversity and social responsibility.
• Regular team meetings and virtual events, with opportunities to connect with colleagues and build relationships.
• A comprehensive benefits package, including competitive pay, health insurance, and retirement savings options.

Compensation and Benefits

As a Customer Service Data Representative with blithequark, you can expect:

• A competitive hourly rate of $18, with opportunities for overtime and bonuses.
• A comprehensive benefits package, including health insurance, retirement savings options, and paid time off.
• Access to professional development opportunities, including training and education programs.
• A positive and supportive work environment, with a focus on teamwork and mutual respect.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join our dynamic team at blithequark. As a Customer Service Data Representative, you will play a vital role in driving our research initiatives and delivering exceptional customer experiences. With a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this is an excellent opportunity to advance your career and make a meaningful impact. Apply today to join our team and start your journey with blithequark!