**Experienced Technical Customer Service Representative – Apple Support College Advisor**

Join the vibrant team at blithequark as an Apple Support College Advisor, where you'll play a vital role in delivering exceptional customer experiences and technical support for our loyal customers. As a friendly voice of blithequark, you'll engage thoughtfully with customers, leveraging your technical expertise and creativity to offer tailored solutions that delight and inspire. **About blithequark** At blithequark, we're passionate about innovation, creativity, and making a meaningful impact on our customers' lives. Our company culture is built on the principles of inclusion, diversity, and collaboration, fostering an environment where everyone feels seen, heard, and motivated to do their best work. As a member of our team, you'll be part of a dynamic community that values creativity, innovation, and customer satisfaction. **Career Growth and Development Opportunities** blithequark is committed to supporting your ongoing growth and career development. You'll receive comprehensive training to excel in your role and have opportunities to explore your potential within the company. Our goal is to empower you with the skills and knowledge needed to succeed in your career, whether you're just starting out or looking to take your skills to the next level. **Detailed Benefits and Perks** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * Eligibility to participate in the company stock plan * Employee discounts on blithequark products and services * Paid time off to relax, recharge, and pursue your passions * Dedicated resources for career development and growth, including training, mentorship, and professional development opportunities **Compensation and Benefits** We offer competitive pay based on experience, as well as a range of benefits to support your overall well-being, including: * Health and wellness benefits to keep you healthy and happy * Flexible working hours to accommodate your school schedule and other commitments * Opportunities for career advancement and professional growth **Why You Should Apply for This Position Today** Joining blithequark as an Apple Support College Advisor means making a positive impact on the customer experience while growing your skills in a supportive and inclusive environment. This is a fantastic opportunity to work for a leading technology company, develop your problem-solving abilities, and build lasting connections with our customers and colleagues. **Skills and Qualifications** To succeed in this role, you'll need: * Strong communication and interpersonal skills to engage with customers and colleagues * Ability to handle difficult conversations with resilience and empathy * Technical troubleshooting skills to resolve complex issues * Effective time management and multitasking capabilities to meet productivity goals * Self-management in a fast-paced environment to prioritize tasks and meet deadlines **Responsibilities** As an Apple Support College Advisor, you'll be responsible for: * Engaging with customers to provide troubleshooting and technical support for popular products, including iPhones, iPads, and MacBooks * Using documented troubleshooting flows to resolve issues and provide solutions * Listening to customers and tailoring solutions to their specific needs * Maintaining a quiet and ergonomic workspace to ensure a high-quality customer experience * Meeting productivity goals while ensuring a high-quality customer experience **Education Requirements** To be eligible for this role, you'll need to be enrolled in a university in the U.S. pursuing a bachelor's degree or higher, through May of 2027 or later. You'll also need to meet the following requirements: * High school diploma or equivalent * Bachelor's degree or higher (in progress) * Undergraduate degree in progress **Experience Requirements** While prior customer service experience is preferred, it's not required. However, technical experience or coursework in a related field is a plus. **Why Work in Killeen, TX?** Killeen, TX, is a welcoming community with a vibrant culture and beautiful outdoor spaces. The city offers a supportive environment for personal and professional growth, with access to a variety of local amenities and a range of outdoor activities to enjoy. If you're passionate about delivering exceptional customer experiences and technical support, and you're looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity to join the team at blithequark. Apply Now! Apply for this job