**Experienced Customer Service Representative – Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, remote work environment where innovation and collaboration come together? If so, we invite you to join blithequark, a leading provider of educational solutions that empower students, educators, and families to reach their full potential. At blithequark, we're committed to creating a culture that values diversity, equity, inclusion, and belonging (DEIB+). Our team is dedicated to designing equitable educational experiences that reflect the diversity of the communities we serve. We believe that by fostering a culture of inclusivity and respect, we can unlock the boundless potential of our employees and the students we serve. **About the Role** As an Experienced Customer Service Representative, you'll play a vital role in providing exceptional customer experiences for AOP Christian Homeschool. You'll be the face of blithequark, responding to customer inquiries, resolving concerns, and delivering personalized solutions that meet their unique needs. Your passion for customer service, combined with your exceptional communication skills and ability to work effectively in a remote environment, will make you an invaluable asset to our team. **Key Responsibilities** * Respond positively to customer calls, emails, and other direct contacts in a timely manner * Communicate clearly, both written and in speech, to both internal and external customers * Resolve all concerns in the best interest of both the customer and the company * Determine customer's needs and expectations to recommend specific products and solutions * Use multiple CRM's at once to assist the customer * Other duties as required **Essential Qualifications** * High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience * Experience with CRM systems is desirable * Exceptional verbal and written communication skills * Ability to prioritize job responsibilities and manage time effectively * Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner * Detail oriented with ability to multi-task and follow through on all tasks * Self-motivated with the ability to work successfully in a team-oriented environment * Proficient in Microsoft Office software especially Outlook, Excel, and Word **Preferred Qualifications** * Bachelor's degree in a related field (e.g., business, communications, education) * Experience working in a remote or virtual environment * Familiarity with educational software and platforms * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) **What We Offer** * Competitive hourly rate: $14.41 - $14.50 per hour * Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance * Flexible work schedules and work from home opportunities that foster work/life balance * Employee referral bonuses * 401k plan with a company match * Multiple health, dental, and vision plans, including medical plans with zero employee premiums * 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day * Paid Time Off * Maternity and Fertility benefits * Paid bonding leave when a new child joins your family * Life and short and long-term disability insurance * Pre-tax savings plans * Paid volunteer hours and annual giving events * A wide variety of professional development programs, including tuition reimbursement **Why Join blithequark?** * Be part of a dynamic, remote work environment that values innovation, collaboration, and work-life balance * Contribute to a culture that prioritizes diversity, equity, inclusion, and belonging (DEIB+) * Develop your skills and expertise in a supportive and connected team environment * Enjoy a competitive compensation package and comprehensive benefits * Make a meaningful impact in the lives of students, educators, and families through our educational solutions **How to Apply** If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our online application system, and we'll be in touch to discuss your qualifications further. Apply Now! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws. Apply for this job