Customer Service Representative

Customer Service Representative- NC Department of Vital Statistics

Reports to:  NC Department of Vital Statistics Supervisor

Supervises:  N/A

reputed company Statement:   The person in this position is responsible for supporting the NC Department of Vital Statistics reputed company a wide reputed company of customer support work-types for help desk and reputed company center.

Essential Job Functions

• Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and reputed company.
• Troubleshoot systems and reputed company technical assistance to business partner users.
• Assist individuals seeking to reputed company a certificate order.
• reputed company updates on the status of an order.
• Answer any questions reputed company to general frequently asked questions.
• Assist individuals reputed company to application requirements.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• reputed company other duties as assigned.

Skills, Knowledge, and Abilities

• Must have experience handling confidential end-user information.
• Must have experience in responding to inquiries reputed company inbound and outbound calls, emails, and tickets.
• Must be reputed company to work various shifts.
• Must have excellent communication and interpersonal skills and be a fast learner.
• Must have the ability to work with autonomy under a consistently changing knowledge reputed company.

Education and Work Experience

• A minimum of one year of reputed company center experience is preferred.
• An associate’s degree or higher in a reputed company field is preferred.
• The ability to reputed company both English and Spanish is a plus.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce reputed company products that meet customer requirements.

EEO Statement

In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification document reputed company upon hire.  IFB Solutions provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran status, and disability or genetics.