Experienced Customer Success Specialist – Technical Support and Customer Experience Expert for Home Security Systems at blithequark

Introduction to blithequark

At blithequark, we are dedicated to making every individual feel safe and secure in their own home. As a pioneering force in the home security industry, we pour our hearts and souls into innovation, always keeping our customers at the forefront of everything we do. By joining our team, you will become a crucial player in bringing peace of mind to our customers. We believe in the power of teamwork and are constantly seeking ways to help our people grow and develop. Our inclusive culture values every voice, and we strive to create a supportive environment where everyone feels comfortable sharing their ideas. We also understand the importance of work-life balance, which is why we offer flexible remote work options. If you are looking to make a meaningful impact in a company that genuinely cares, blithequark is the place for you.

Why We're Hiring

We're growing and thriving, and we need intelligent, talented, and humble individuals who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. This is an exciting time for blithequark, and we're looking for the right people to help us achieve our mission.

Job Overview

As a Customer Success Specialist at blithequark, you will be the first point of contact for customers seeking support. Your role will be multifaceted, focusing on delivering exceptional support, educating and empowering customers, driving innovation, gathering insights, and staying informed about product updates and industry trends.

Key Responsibilities:

• Deliver Exceptional Support: Provide top-notch phone and chat assistance, resolving inquiries quickly to achieve first-call resolution and high customer satisfaction.
• Educate and Empower: Help customers understand their systems by providing clear, actionable troubleshooting guidance.
• Drive Innovation: Collaborate with teams across the organization to identify opportunities for process improvements that enhance the customer experience.
• Gather Insights: Collect and analyze customer feedback to inform product development and service enhancements.
• Stay Informed: Keep up with product updates and industry trends to ensure you're providing the best possible support.

What We're Looking For

We are seeking individuals with a strong background in customer service or technical support, a proven ability to resolve inquiries effectively, and a passion for helping others. The ideal candidate will have:

Essential Qualifications:

• Experience: 2+ years in customer service or technical support.
• Technical Know-How: Strong understanding of consumer electronics, especially in home security systems.
• Agility and Curiosity: Eager to learn new products and features, with a keen interest in technology and home security.
• People Skills: Approachable, empathetic, and a good listener, with strong oral and written communication skills.
• Inclusivity and Team Spirit: Ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members.
• Customer-Centric Attitude: A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR).

Preferred Qualifications:

• 1-2 years of experience in a technology-driven industry that requires troubleshooting skills, such as consumer electronics or home security.

What We Offer

At blithequark, we offer a competitive salary range of $20 - $21/hr, a flexible hybrid schedule with shift differentials for nights and weekends, and a range of benefits designed to support your well-being and career growth.

Benefits and Perks:

• Competitive Salary: $20 - $21/hr.
• Flexible Hybrid Schedule: Our hours range from 8:00 AM to midnight, seven days a week, giving you the flexibility to choose a schedule that works best for you.
• Paid Time Off: Enjoy paid holidays on Christmas Day, New Year’s Day, and Thanksgiving, plus additional floating holidays.
• Health Benefits: Comprehensive medical and dental coverage to keep you and your family healthy, along with an Employee Stock Purchase Plan to help you invest in your future.
• Career Development: Ongoing training and growth opportunities to advance your career.

Additional Requirements

Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

Our Values

At blithequark, we share a set of core values that guide our actions and decisions. These values include:

Core Values:

• Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High: Always challenging oneself and others to raise the bar.
• No Ego: “No job too small” attitude, and open, inclusive, and humble style.
• One Team: Highly collaborative approach to achieving success.
• Lift As We Climb: A track record of investing in developing others and helping others succeed.
• Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment.

Diversity, Equity, and Inclusion

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact us.

Conclusion

If you are a motivated and customer-focused individual looking to make a real difference in the lives of others, we encourage you to apply for the Customer Success Specialist role at blithequark. Join our team and become part of a dynamic and inclusive environment where you can grow, learn, and thrive. Apply now and take the first step towards an exciting and rewarding career with blithequark.