Experienced Customer Support Representative - Chat and Online Engagement Specialist for Automotive Industry Clients at blithequark

Introduction to blithequark and the Role

Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service excellence. At blithequark, we are passionate about delivering top-notch support to our automotive dealer clients and their customers. As a Customer Support Representative - Chat, you will be the face of our brand, engaging in online conversations that drive leads and revenue for our clients. If you are a positive, energetic individual with a flair for great customer service and a comfort with technology, we invite you to join our team.

About the Position

This role is based on-site, offering a unique opportunity to work in a collaborative, fun environment that values innovation and customer satisfaction. Your primary goal will be to represent our clients favorably through online chat, turning conversations into meaningful leads. You will be part of a team that thrives on providing accurate information, scheduling appointments, and capturing customer contact information for lead generation and client review.

Key Responsibilities

• Handle a diverse range of customer inquiries via online chat, ensuring timely and accurate responses.
• Provide detailed information about our products and services, addressing customer queries and concerns effectively.
• Narrow down on appointment information to successfully schedule appointments, contributing to our clients' revenue growth.
• Capture and summarize customer interactions, focusing on their needs for client review and follow-up actions.
• Develop and maintain a comprehensive knowledge base of our evolving products and services, staying updated on industry trends and developments.

Qualifications and Skills

To excel in this role, you should possess:

• Previous experience in retail customer service or the automotive industry, though not mandatory, is highly preferred.
• Basic internet and Windows-based computer skills, with the ability to learn and adapt to new technologies quickly.
• A strong ability to multitask, with gaming experience being beneficial due to its similarity in fast-paced, interactive environments.
• A positive and professional demeanor, with excellent written and verbal communication skills to engage customers effectively.
• An ability to adapt to change and thrive in a quick-paced work environment, prioritizing tasks and managing time efficiently.

Requirements for Success

To join our team, you must be able to:

• Attend a comprehensive 4-week training program, scheduled from Tuesday to Saturday between 10am-6:30pm CST.
• Demonstrate a strong commitment to customer service, with a preference for experience in retail or the automotive sector.
• Exhibit basic computer skills and a willingness to develop your technical abilities further.
• Showcase a positive attitude, professionalism, and excellent communication skills, both written and verbal.
• Be adaptable and enjoy working in a fast-paced, dynamic environment that values innovation and teamwork.

Career Growth and Learning Benefits

At blithequark, we believe in the growth and development of our team members. By joining us, you will have access to:

• Comprehensive training programs designed to enhance your skills and knowledge in customer service and the automotive industry.
• Opportunities for career advancement, recognizing and rewarding outstanding performance and dedication.
• A collaborative work environment that encourages learning from peers and sharing best practices.

Work Environment and Company Culture

Our facility in College Station offers a unique blend of amenities and benefits, including:

• An onsite dining facility providing complimentary breakfast and lunch, fostering a sense of community among colleagues.
• A fully equipped fitness center, promoting a healthy lifestyle and work-life balance.
• An onsite medical center, ensuring your well-being and convenience.
• A variety of sports and social leagues, as well as volunteering initiatives through our Associate Foundation, encouraging teamwork and social responsibility.

Compensation, Perks, and Benefits

At blithequark, we value our employees' contributions and well-being, offering a competitive package that includes:

• Medical, dental, vision, and life insurance, ensuring you and your family are protected.
• Company contributions to your Health Savings Account (HSA), supporting your health and financial goals.
• A 6% match on 401(k), helping you plan for your future.
• Paid time off, recognizing the importance of rest and relaxation.
• A range of perks and benefits that enhance your work-life balance and overall job satisfaction.

Conclusion and Call to Action

If you are a motivated, customer-focused individual looking for a challenging yet rewarding role in a dynamic environment, we invite you to apply for the Customer Support Representative - Chat position at blithequark. Join our team and be part of a culture that values innovation, customer satisfaction, and employee growth. Apply now and take the first step towards an exciting career in the automotive industry, where your skills and passion for customer service can thrive.