Experienced Remote Customer Service and Payment Collection Representative for Full-Time Position at blithequark

Welcome to blithequark: Where Customer Satisfaction Meets Career Growth

At blithequark, we understand the importance of delivering exceptional customer experiences, and we're committed to hiring talented individuals who share our passion for helping others. As a remote customer service and payment collection representative, you'll play a vital role in our contact center, working from the comfort of your own home to provide top-notch support to our customers. With a focus on work-life balance, competitive compensation, and opportunities for growth, we're confident that you'll find a fulfilling career with us.

About the Role: Remote Customer Service and Payment Collection Representative

In this full-time position, you'll be responsible for making outbound (and some inbound) phone calls to assist customers with payment collections on their accounts. You'll work closely with our management team to receive feedback and coaching, ensuring that you're always equipped to provide knowledgeable answers and resolve customer issues efficiently. With a scripted customer feedback system in place, you'll be confident in your responses and able to provide peace of mind to our customers.

Key Responsibilities:

• Make outbound (and some inbound) phone calls to customers to assist with payment collections
• Provide customers with knowledgeable answers and resolve issues in a timely and professional manner
• Keep in touch with managers to receive feedback and coaching on performance
• Utilize scripted customer feedback system to ensure consistent and effective responses
• Maintain accurate records of customer interactions and update systems as necessary

Who We're Looking For:

To be successful in this role, you'll need to have prior customer service experience, preferably in a remote or call center environment. A background in retail, sales, or wait staff can be beneficial, as these skills are highly transferable to our contact center. You'll also need to have a quiet, dedicated workspace at home with a reliable internet connection, as well as a GED or high school diploma. Strong typing skills and the ability to quickly and accurately enter customer notes are also essential.

Essential Qualifications:

• Prior customer service experience, preferably in a remote or call center environment
• Access to a quiet, dedicated workspace at home with a reliable internet connection
• GED or high school diploma
• Strong typing skills and ability to quickly and accurately enter customer notes
• Ability to work in a fast-paced environment and meet productivity standards

Preferred Qualifications:

• Experience working in a payment collection or accounts receivable environment
• Strong communication and interpersonal skills
• Ability to work independently and as part of a remote team
• Basic computer skills and familiarity with customer relationship management (CRM) software

What We Offer:

At blithequark, we're committed to providing our employees with a comprehensive benefits package, including medical, dental, vision, and life insurance. We also offer ancillary coverages to support our employees through various life events, such as maternity pay and other benefits. Our competitive compensation package includes a base rate of $14 per hour, plus commission and bonus incentives. Top-performing team members can earn an additional 50% of their hourly wages in incentives, making this a highly rewarding career opportunity.

Benefits and Perks:

• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Ancillary coverages, such as maternity pay and other benefits
• Competitive base rate of $14 per hour, plus commission and bonus incentives
• Opportunities for career growth and professional development
• Paid time off and flexible scheduling options
• Birthday's off paid for full-time staff with excellent attendance

Our Culture and Values:

At blithequark, we're proud to be an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We believe that our employees should be able to work in a supportive and respectful environment, free from discrimination or harassment. We're dedicated to providing a positive and inclusive workplace culture, where everyone feels valued and empowered to contribute their best work.

Our Commitment to Diversity and Inclusion:

• We're an equal opportunity employer, committed to diversity and inclusion in all aspects of our business
• We believe in providing a supportive and respectful work environment, free from discrimination or harassment
• We're dedicated to creating a positive and inclusive workplace culture, where everyone feels valued and empowered to contribute their best work

How to Apply:

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this remote customer service and payment collection representative position. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to our team's success.

Apply Now and Join Our Team:

Don't miss out on this opportunity to join a dynamic and growing team at blithequark. Apply now and take the first step towards a fulfilling and rewarding career in customer service and payment collection. We can't wait to welcome you to our team and support you in achieving your career goals.