Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing our customers with essential products at great values, making a positive impact on the communities we serve. As a leader in the retail industry, we strive to create an environment where our customers feel valued, supported, and empowered to make informed purchasing decisions. Our mission is built on a foundation of exceptional customer service, and we are seeking motivated individuals to join our team as Customer Service Representatives.

Job Overview

As a Customer Service Representative at blithequark, you will play a vital role in delivering exceptional service to our customers, ensuring that every interaction is positive, helpful, and memorable. Your key priorities will include greeting customers, assisting them with selecting merchandise, completing transactions, and answering questions regarding the store and merchandise. You will be an integral part of our store team, working together to maintain a clean, well-stocked store environment that exceeds our customers' expectations.

Key Responsibilities

• Provide customer engagement in a positive and approachable manner, ensuring that every customer feels valued and supported.
• Assist in maintaining a clean, well-stocked store environment, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from the stockroom to the sales floor.
• Independently stock shelves and recover merchandise in the store, ensuring that all products are accurately priced and displayed.
• Accurately handle customer funds and process transactions using the POS system, maintaining a high level of accuracy and attention to detail.
• Remain constantly aware of customer activity, ensuring a safe and secure shopping environment for all customers and employees.
• Perform all other duties as assigned, including participating in visual merchandising, maintaining store displays, and supporting store operations as needed.

Position Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with our company values and mission.

Education

We prefer candidates who have completed high school or equivalent, with the ability to follow directives and interpret retail operational documents as assigned. If you have a passion for delivering exceptional customer service and are eager to learn and grow with our company, we encourage you to apply.

Experience

While not required, we prefer candidates with experience working in retail, hotel, restaurant, grocery, or drug store environments. If you have a background in customer-facing roles, you will be well-equipped to succeed in this position and provide exceptional service to our customers.

Physical Requirements

This role requires the ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height. You must also be able to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. If you are able to perform these physical requirements, we encourage you to apply for this exciting opportunity.

Availability

We require candidates who are available to work a flexible, full-time schedule, including days, evenings, weekends, and holidays. If you are able to commit to this schedule and are passionate about delivering exceptional customer service, we look forward to receiving your application.

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Customer Focus: A passion for delivering exceptional customer service and ensuring that every customer interaction is positive and memorable.
• Developing Potential: The ability to learn and grow with our company, taking on new challenges and responsibilities as you develop your skills and expertise.
• Results Driven: A focus on achieving results, including sales targets, customer satisfaction goals, and store operational objectives.
• Strong Organizational Skills: The ability to prioritize tasks, manage your time effectively, and maintain a high level of organization in a fast-paced retail environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Problem Solving/Decision Making: The ability to think critically and make informed decisions, including resolving customer complaints and addressing store operational issues.
• Job Knowledge: A strong understanding of retail operations, including visual merchandising, inventory management, and customer service principles.
• Relationship Management: The ability to build and maintain strong relationships with customers, colleagues, and management, including providing feedback, coaching, and support as needed.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, including customer service, sales, and store operations.
• Opportunities for advancement, including promotions to senior roles or specialist positions.
• Access to mentorship and coaching, including feedback and support from experienced colleagues and management.
• A range of benefits, including competitive pay, bonuses, and rewards for outstanding performance.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of respect, inclusivity, and teamwork. As a Customer Service Representative, you will be part of a dynamic and supportive team, working together to achieve our mission and vision. Our work environment is fast-paced and exciting, with a focus on delivering exceptional customer service and driving business results.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a range of perks and benefits, such as:

• Competitive pay and bonuses for outstanding performance.
• Comprehensive benefits, including health, dental, and vision insurance.
• Opportunities for advancement and professional growth.
• A range of discounts and rewards, including employee discounts and recognition programs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and supportive team, working together to achieve our mission and vision. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the rewards of working with a leading retail company.